NateraReviews of natera.com

Billing department is a disaster! Took 5 months to bill. When finally got the bill they never billed insurance. Informed them and by the time they billed insurance it was past the time insurance could be billed. Had to pay out of pocket because they don't have their stuff in order.

Worst place to deal with. I was advised by my doctor to get the test done and was told they will contact my insurance to see how much amount was covered through my insurance. When I called them regarding the same the person picked up a call and after asking 15 questions put me in a long wait without informing anything. And kept on keeping the call on hold for more then 15 minutes.

Terrible customer service!!! What a disgrace. Cant believe they treat patients this way. TERRIBLE

They some how misplaced/lost my test result said they would send some one to withdraw a new test never did but they made sure to bill me and my insurance for a test I never got results for

I have never experienced more incompetence within a billing department than with Natera. The wrong insurance was billed from the start and I called upwards 4X in attempt to update with the correct insurance. It was never billed appropriately and I finally lost faith that it would be. I'm now paying out of pocket just to be done with this company, as at this point I have wasted upwards 8 hours of time that I will never get back.

Absolutely the worst company to depend on with cancer .. they will not return calls, they don't have a phlebotomist thats even remotely decent in the NC area the booking coordinator is just as bad, no returned text, no new schedule to have blood drawn. These people play with your lives just for a dollar

I was told by Natera that a prior authorization from my provider was required before they could issue a refund for an overpaid bill. Weeks later, I received the refund — without any prior authorization ever being processed. When I asked why, no one at Natera could explain what happened or give me a straight answer. It took over a month just to resolve this single refund, and I am still waiting on another overpayment to be addressed. The entire experience highlights Natera’s incompetence, lack of transparency, and deceptive billing practices. Customer service has been unhelpful and slow at every step. Avoid this company if you can. Ask your provider to use a different lab to save yourself the time, frustration, and headaches.

Was told the test wouldn’t be over a certain price, ended up having to pay double that out of pocket. No help from Natera when I called. Tried paying it with my FSA, won’t send me a receipt despite multiple calls/emails. Dealing with this company has been frustrating and will look for any alternative next time around.