Average
780 reviews
Namco PoolsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Ricardo M.
Posted
I have not received my order it's been 3 weeks, never received an email with shipping date. Sent them a message no response... Steer AWAY!!!!! Save your money and time and order on ebay instead
Deborah D.
Posted
I ordered a sunchaser pool lounge and the cushion is ripped in two places. Would like a replacement soon so I can use this before pool season is over.
Frank D.
Posted
I still have not received my order which was placed a month ago. There have been no status updates, shipping information or other assistance needed. I'm still waiting for a reply to the 3 emails that have been sent.
Jody
Posted
Horrible Company! Took out money and lied about when we would be getting out pool. Could not get through to customer service day after day. Over 17 emails of lies and promises. Luckily we got to cancel and buy our pool elsewhere. Happily swimming today no thanks to this scam of a company.
Jennifer Santoro R.
Posted
I am beyond disappointed with Namco! I bought an above ground pool on their website because it said it would ship 7/1. I understand due to the current climate there may be delays. I was told my pool was received in their warehouse on 7/8 and I would receive it within 10 days. I was told on 7/13 the 3rd party shipping company picked up my order to deliver. I was told on 7/15 I would get a call within 48 hours to schedule delivery. Nobody has called me, I cannot get through to Namco and when I do they have no information - no tracking information, cannot provide me with the name of the shipping company. I try the Customer Service number and cannot get through and it says their voice mail is full. I trusted Namco because I have been a long time customer. I WAS a long time customer. I am reporting them and will never do business with them again.
Liz J.
Posted
Everything was received quickly and worked well.
Edward J.
Posted
Great services, I got my liner very quick I will recommend to my family and friend
Margaret A.
Posted
I still haven't received my merchandise!
