MyzoneReviews of myzone.org

Response from Myzone· Oct 13, 2026

Hi Lorna, We are really sorry for the frustrating experience that you have had, especially after being part of the Myzone community for eight years and achieving such an incredible milestone with your HOF MEPstar status. We completely understand how disappointing it must be to have workouts recorded but your MEPs missing, particularly when you are so close to reaching HOF Elite. This is definitely not the experience we want for our members, and we sincerely apologise for the time that you have spent trying to get this resolved. Please could you reply to the email that we have sent you through Trustpilot with a few more details? I would really like to look into this personally and see how we can help get your missing MEPs sorted and get you back on track towards your next milestone. 💪 Thank you for your continued loyalty to Myzone, and again, we are truly sorry for the inconvenience and frustration caused. - The Myzone Customer Care Team

Response from Myzone· Sep 29, 2026

Hi Giedrius, We are truly sorry to hear about the experience that you have had with our support team and that this has taken so long to resolve. I completely understand how frustrating it must be to have been waiting so long for a replacement, especially after having to send your faulty device back to us. I would really like to help get this resolved for you. If you could please reply to the email that we have sent you through Trustpilot with a few more details, I will be more than happy to chase this up with our team and find out what has happened with your replacement. Thank you for bringing this to our attention, and I am sorry again for the inconvenience and frustration this has caused. - The Myzone Customer Care Team

Response from Myzone· Sep 9, 2026

Hi Laura, I am so sorry to hear about your experience and the frustrating delays that you have faced. While I am pleased to hear that the contact that you have had with our team has been friendly and polite, I completely understand how disappointing it must be to still be without your Myzone after receiving a faulty item and returning it. Please reply to the email from Trustpilot requesting your contact details, and I will be happy to look into this personally for you. I will do my best to get this investigated and help get the situation resolved as quickly as possible. Again, I sincerely apologise for the inconvenience and frustration this has caused. - The Myzone Customer Care Team

Response from Myzone· Aug 26, 2026

Hi Stephen, Thank you for taking the time to share such detailed and thoughtful feedback. We really appreciate you highlighting both what is working well with the MZ-3 and the areas where you feel the experience could be improved. We are pleased to hear that you are finding the belt comfortable, the sensor accurate, and the workout data and colour-coded graphs useful. At the same time, we are sorry to hear that aspects of the app have made your experience more difficult than they should be, particularly around navigation, recording and saving workouts, and reviewing your activity. Your comments around the difference between explaining how to use a product and explaining why it fits into a wider fitness ecosystem are particularly valuable. We understand that a good user experience should make these things clear without requiring users to spend significant time figuring them out themselves. We will make sure your feedback is shared with the relevant teams, especially your points around usability, configuration, workout saving and the overall app experience. Feedback this detailed is extremely helpful as we continue looking for ways to improve Myzone. Thank you again for giving Myzone a try and for taking the time to provide such constructive feedback. We hope that as you become more familiar with the system, your experience continues to improve. - The Myzone Customer Care Team

Response from Myzone· Aug 10, 2026

Hi Mr Vyse, We are really sorry to hear about the constant issues that you have experienced, and we completely understand how frustrating it must be to feel like you cannot rely on your data updating when you do not have your phone with you. If you have not already contacted our Support team, they will be more than happy to look into this and help get things working as they should. You can contact them by visiting https://www.myzone.digital/app-support and clicking ‘Create a support ticket’ in the top right-hand corner. If you have already been in touch with our team, please do reply to the email from Trustpilot asking for your contact details, and I will be happy to chase this up with the team for you. We sincerely apologise for the frustration this has caused and hope we can get this resolved for you. - The Myzone Customer Support Team

Response from Myzone· Jul 30, 2026

Hi Madison, Thank you for taking the time to leave your review. We are really sorry to hear about the experience that you have had with the app and understand how frustrating this must be, especially after being unable to get everything set up as expected. If you are happy to, could you please reply to the email we have sent via Trustpilot with a few more details. I will personally have your support ticket chased up with our team to see if we can get to the bottom of the app issues and help get everything working as it should. We appreciate your patience and hope we can turn this experience around for you. - The Myzone Customer Care Team

Response from Myzone· Jul 10, 2026

Hi Sandeep, Thank you for taking the time to share such a detailed review, and we are truly sorry to hear about your experience. Firstly, we want to thank you for your incredible loyalty over the past 9 years. Reaching Hall of Fame is no small achievement, and we genuinely appreciate the commitment that you have shown to Myzone. We completely understand why you are feeling disappointed and frustrated. Given your experience with multiple devices developing similar battery issues, your feelings are absolutely valid, and we really appreciate you taking the time to share this feedback with us. Feedback like yours is important and helps us continue to improve both our products and our customer experience. We are also grateful for your kind words about our app and support team. It means a lot to hear that despite these hardware issues, you have had positive experiences with the people behind Myzone. I would really like to see what we can do to help. If you are happy to do so, could you please reply to the Trustpilot invitation email with a few more details, such as the email address linked to your Myzone account. I will arrange for someone from our team to reach out to you directly. Thank you again for your honesty and for being part of the Myzone community for so many years. We truly appreciate your feedback and hope we can look into this further for you. – The Myzone Customer Care Team

Response from Myzone· Jul 1, 2026

Hi Kia, We are so sorry to hear that you have had this experience. We understand how frustrating it is lose workouts after putting in the effort, and we sincerely apologise for the inconvenience. This certainly isn't the experience we want for our users, and we would love the opportunity to help troubleshoot the issue with your device. Our support team is always happy to investigate problems like this and work with you to get things working as they should. I have requested some contact details from you via Trustpilot so that our support team can reach out directly and help get you back on track as quickly as possible. We hope to hear from you soon so we can get this resolved for you. - The Myzone Customer Care Team