MyzoneReviews of myzone.org

Response from Myzone· May 19, 2026

Hi Tarkyn, We are so sorry to hear you have been having this experience. We completely understand how frustrating it is when your device was working great to begin with and is now having connection and charging issues. We’ve been able to locate your account and one of our team members will be reaching out to you shortly to help troubleshoot the issue and get you back up and running as soon as possible. Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused. - The Myzone Customer Care Team

Response from Myzone· Feb 2, 2026

Hi Matt, We are really sorry to hear about your experience and understand how frustrating this must have been, especially when you rely on the data to track intense training sessions. That is certainly not the experience we want anyone to have. We have sent you an email via Trustpilot requesting a few more details, and we would really appreciate it if you could reply to that so our support team can take a closer look at what has been happening. With that information, they will be in the best position to investigate the connection issues and heart rate readings with you. Thank you for taking the time to share your feedback, and we hope we can help resolve this for you. - The Myzone Customer Care Team

Response from Myzone· Jul 9, 2025

Hi Michael, Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you've encountered. We completely understand how disappointing it must be to face problems with both your MZ-Switch and MZ-3 devices. Please know that our team is currently reviewing your case and will be in touch to help resolve this. For clarity, it's worth noting that the accuracy of heart rate data can vary depending on where the device is worn. The MZ-3 chest strap uses an ECG sensor, which provides clinical-grade accuracy when worn correctly. In contrast, the MZ-Switch in wrist mode—and devices like the Apple Watch—use optical PPG sensors, which can be affected by external factors such as skin tone, motion, and placement. It's also unusual for both devices to show 0 readings, which suggests there may be a connectivity or app-related issue that we can help troubleshoot. With any technology, issues can occasionally occur, but we're committed to supporting you and getting things working properly again. We sincerely apologise for the inconvenience and appreciate your patience while we work to put things right. - The Myzone Customer Care Team

Response from Myzone· Jun 3, 2024

Hi Ruth, Thank you for your honest review--we take the feedback to heart and want to provide the experience you'd expected. Regarding the slow uploads and instant feedback, there may be some best practices we can address to make sure you see your results right away. For this, and to take a deeper dive into the support issues you've had, if you have the time, we would love to listen and help. Please email [email protected]. We are grateful to hear from you. This type of feedback help us improve everything from our product to our service and tutorials. We hope to hear from you soon. Sincerely, The Myzone Team

Response from Myzone· Apr 30, 2024

Hi Mr. Birch, We are so sorry to hear you have had a difficult time connecting with our team. It is our view that without the individual Myzoners, there can be no Myzone--the community is everything and providing a great experience, particularly when help is needed is incredibly important to us. We have experienced some difficulty with our ticketing system recently but have returned to normal service levels. If there is anything we can do to help out, we are here to assist. Please email [email protected] and we can locate your original ticket to ensure it has been answered with detailed care. Sincerely, The Myzone Team

Response from Myzone· Feb 13, 2024

Vielen Dank für Ihre Bewertung. Es tut uns leid, dass wir uns so spät bei Ihnen gemeldet haben und dass Sie Probleme mit Ihrer Waage hatten. Wir haben Ihnen eine E-Mail (über Trustpilot) geschickt, um Sie um ein paar weitere Details zu bitten, damit wir das Problem für Sie untersuchen und beheben können. Wir bedanken uns für Ihre Geduld.

Response from Myzone· Jul 15, 2023

Hi Polly, We're so sorry to hear that you've had trouble reaching us. Through your mobile app "help" menu, please click "Support." This takes you to our Help Centre-- from here, the red circle icon on the bottom right will allow you to "get in touch" over a live chat during business hours or by leaving us a message to be replied over email. We do not have a call centre at this time, but our skilled team members work very hard to resolve any issues swiftly over a live chat or email exchange. We have requested more information from you so that we might investigate your current Support case. We'd like to intervene and see that you have a solution quickly and with ease, and we apologize that that hasn't been your experience thus far. Best wishes, Team Myzone