Excellent
466 reviews
Mystic PerfumeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Mystic Perfume, whether you’re a fragrance enthusiast or just beginning your scent journey, we’re here to help you discover perfumes that suit your style.Based in Houston, Texas, we are an independent perfume discounter dedicated to bringing you authentic fragrances without the premium price tag.Our collection includes full-sized bottles as well as hand-decanted travel sizes, carefully prepared from genuine fragrances. While we are not affiliated with the brands or manufacturers, we ensure that every product we offer is 100% authentic and sourced from trusted suppliers.For more details, please refer to our Terms & Conditions or contact our customer service team.
Mystic Perfume (mysticperfume.com) has 466 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 8 reviews with 1 star · Clear filters
Dan
Posted
I was sent perfumes that does not smell at all like the original. I got Initio Side Effect and Naxos, the Naxos smells nothing like it should. It smells like pure mint and tobacco. Very disappointing
Paulina K.
Posted
The perfume is extremely weak and dosent smell anything like the sample i received:(
Stephen G.
Posted
This product was a sample of the bigger version, honestly I think I should be refunded for it. I have had other parfums that lasted longer, it just seems like after a few hours the sent is gone and nothing but a greasy residue is left. Very disappointing
خ
Posted
I ordered two perfume from them for around 500 dollars, and never got my order delivered to me, and when I contacted them they wouldn’t issue a refund or resend the shipment or even investigate the matter. Please invest your money somewhere else
Response from Mystic Perfume· Aug 6, 2026
Hello Khaled, We’re sorry to hear about your experience. According to UPS tracking, your order was confirmed as delivered. We are still trying to assist with your missing-package claim. As discussed in our previous emails, please follow the requested steps and send us the completed police report so we can promptly review the case and move forward with the next steps. Thank you.
B M.
Posted
Sent me a fake fragrance. I sent the supporting pictures and videos yet they want to hold firm on their position. I also took the fragrance to two different retailers who sell the same fragrance and once compared it was confirmed mystic perfumes sells fake bottles.
Response from Mystic Perfume· May 27, 2026
Hi Brian, We are sorry to hear that you remain dissatisfied with your experience. After reviewing the photos and videos provided, we respectfully stand behind the authenticity of the product received. However, we also understand that we may not always be able to reach an agreement in situations like this. To resolve the matter professionally, we have already offered a return for refund and provided a prepaid return label. At Mystic Perfume, we take authenticity concerns very seriously and remain committed to supporting our customers respectfully and fairly.
R.L
Posted
Product leaked in the mail, badly Sent them proff and absolutely no response.
Response from Mystic Perfume· May 16, 2026
I’m so sorry to hear that your product leaked during shipping. That’s definitely not the experience we want you to have. Could you please send us your order number so we can look into this and help resolve it for you as soon as possible? Thank you for letting us know, and we appreciate the chance to make this right.
Paul C.
Posted
They are in China. Long time delivery. Don't reply to emails
Response from Mystic Perfume· Aug 20, 2025
Hello Paul, Thank you for your feedback. We’d like to clarify an important point: Mystic Perfume is based in Houston, Texas, USA — we are not located in China. All orders are shipped directly from our Houston facility. Regarding delivery times, delays can occasionally happen due to the shipping carrier, but we always provide tracking information so customers can follow their packages. We also respond to all emails and customer inquiries, though sometimes replies may end up in the spam/junk folder — we recommend checking there as well. We’d be happy to look into your order specifically and make sure everything is resolved. Please contact us directly at [email protected] with your order number so we can assist you right away. Best regards, Mystic Perfume
Teresa H.
Posted
Never received $300 fragrance. Contacted after 5 days of no movement when UPS tracking notified for SENDER to file claim/inquire. Heard back that night saying next day they would contact UPS and find out what’s going on and they would set aside the fragrance I ordered when back in stock to send me. Being they were OUT OF STOCK at the time of the fragrance LOST and said would set aside one for me when new shipment came in. Notified YESTERDAY from sellers website the fragrance is now in stock with only 3 available. Still have not heard a word from seller. Still my package is sitting or lost 4 hours from my house with zero further communication from seller. 0 stars for lack of communication and lack of solution in sending a NEW PACKAGE WITH THE NOW IN STOCK fragrance I ordered that seller only has 3 of as of last night, highly doubt one was set aside or is being sent as claimed. This was supposed to be DELIVERED 6 days ago and yet nothing. No movement since 6/26 where it was obviously lost. Zero replacement from seller nor follow up email. Adding, I’ve been a loyal customer for quite some time and this is the treatment?
Response from Mystic Perfume· Jul 2, 2025
Hi Teresa, Thank you for your review and for expressing your concerns. We completely understand how stressful it can be to wait on an expensive order, especially one you have been looking forward to. We want to reassure you that we take full responsibility for resolving this matter. Our customer service team is actively working with UPS and following their required investigation and claim process. Unfortunately, we cannot bypass UPS’s procedures, as they must first determine the package’s status before a formal claim can be filed. This is standard practice for all shipments, and we are complying to protect your order as well as our business. As previously mentioned, we have reserved a replacement bottle specifically for you from our most recent stock, and it will remain secured until UPS provides the final investigation outcome or a claim is approved. We understand this may feel like a delay, but this process is necessary to properly conclude the shipping investigation. If you would prefer a refund instead of a replacement, we are able to process that once UPS finalizes the claim. Please let us know which resolution you would like so that we can proceed accordingly. We truly value you as a customer and appreciate your continued support. While we understand this situation has been frustrating, please rest assured that we are actively managing your case and will provide further updates as soon as possible. Thank you for your patience and understanding while we finalize this with UPS. Best regards, Mystic Perfume Team
