My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet Sensitivity· Jan 22, 2024

Hi, I'm sorry to hear that you're disappointed with the results and feel like you haven't received answers to your dog's problems. It can be frustrating when expectations are not met. I would recommend reaching out to the care team or customer support to discuss your concerns and uncertainties. Kind Regards, Customer Support Team

Response from My Pet Sensitivity· Jan 22, 2024

Hi, Thank you for sharing your experience with the test! It's helpful for others to have a reference regarding the timeline and overall process. I appreciate your recommendation to use the test in conjunction with your vet and actual allergy testing performed by a professional. Combining different sources of information can provide a more comprehensive understanding of your pet's health. If you have any more questions or if there's anything else I can assist you with, feel free to let me know. Kind Regards, Customer Support Team

Response from My Pet Sensitivity· Jan 22, 2024

Hi, Thanks for your review! I'm delighted to hear that the service has been helpful for your dog and that you've found it more beneficial than previous experiences with veterinary care. It's always great when accessible options can make a positive impact on our pets' well-being. If you have any more questions or if there's anything else I can assist you with, feel free to let me know. Thank you for recommending the service, and I wish you and your dog continued health and happiness! Kind Regards, Customer Support Team

Response from My Pet Sensitivity· Jan 22, 2024

Hi, Thanks for sharing your review! I'm sorry to hear about the disappointment with the results not aligning with the sensitivities your dog experiences. It can be frustrating when expectations differ from the outcomes. If you have any questions or concerns about the results, it might be beneficial to reach out to the customer support team. If there's anything else I can assist you with or if you have more questions, feel free to let me know. Kind Regards, Customer Support Team

Response from My Pet Sensitivity· Jan 22, 2024

Hi, I appreciate you sharing your feedback on the test results. It can be challenging when the information provided doesn't seem to align closely with your dog's specific situation. It is important to note the true picture of sensitivity comes through removing a food and then reintroducing to see how the body responds and if the food is well tolerated or not. I'm here to assist if you have any more questions or if there's anything else I can help you with. Kind Regards, Customer Support Team

Response from My Pet Sensitivity· Jan 22, 2024

Hi, Thanks for sharing your review! I'm delighted to hear that you had a positive experience with the service and that it has empowered you to help your dog without incurring significant vet bills. If you have any more questions or if there's anything else I can assist you with, feel free to let me know. Thank you for sharing your positive experience, and I wish you and your dog continued health and happiness! Kind Regards, Customer Support Team

Response from My Pet Sensitivity· Jan 22, 2024

Hi, Thanks for sharing your review! Once your sample reaches our lab and is logged into our system, you will receive a prompt email notification, confirming its safe arrival and the commencement of the testing process. Should you have any further inquiries or require assistance, please feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet Sensitivity· Jan 22, 2024

Hi, Thank you for bringing your concerns to our attention, and we sincerely apologize for any confusion and frustration caused by the timing of your test results. We understand how crucial clear communication is, especially when dealing with matters related to your beloved pets' health. We want to assure you that our company operates with transparency and integrity, and it is never our intention to deceive our valued customers. We appreciate your feedback, and we would like to provide some clarification. Our laboratory is indeed based in the UK, and we appreciate your understanding of the international transit time involved in sending and receiving samples. The timeframe communicated on our website, specifically 3-5 days for results from the date we receive the sample, is accurate. We notify you of this upon receiving the sample. We understand the importance of timely and accurate results, and we regret any inconvenience caused by the delay in your specific case. Please be assured that we are actively working to address any concerns and improve our communication processes. If you have any further questions or require additional assistance, please feel free to reach out to our customer support team. We are here to help and ensure your experience with us is a positive one. Kind Regards, Customer Support Team