My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet Sensitivity· Jun 26, 2024

Hi, It's great to hear that you found the process quick and easy, and that the results were in-depth. Taking the results to your vet is a smart move to ensure the best care for your cats. I hope the information helps in addressing their needs and leads to positive outcomes. If you have any further questions or need assistance, feel free to reach out. Wishing you and your kitties all the best! Kind regards, Customer Care Team

Response from My Pet Sensitivity· Jun 25, 2024

Hi, Thank you for your review. The address in Texas is our fulfilment centre, your sample is forwarded onto us in the UK from there. This is why it takes 2 - 3 week for the samples to arrive. If you still haven't receive a notification that we have received your sample in 3 weeks from the date you posted it, please contact our customer care team and we will look into it and advise you right away. Thank you

Response from My Pet Sensitivity· Jun 24, 2024

Hi, I'm sorry to hear about your disappointment with the test results and the experience you've had. It's frustrating when expectations are not met, especially when dealing with your pet's health. If you haven't already, you may want to reach out to the company's customer support to express your concerns and seek clarification on the results provided. They may be able to offer further explanation or assistance. Thank you

Response from My Pet Sensitivity· Jun 24, 2024

Hi, I'm sorry to hear about your frustrating experience with the company's customer service and the delay in processing your sample. If you haven't already, I recommend reaching out to their customer support again and clearly outlining your concerns Thank you

Response from My Pet Sensitivity· Jun 24, 2024

Hi, I'm truly sorry to hear about the challenges you've been facing with your cat's health. It sounds like you've been through a lot trying to find solutions for her irritable bowel disease, and I can only imagine how difficult and frustrating this journey has been. It's encouraging, though, that using the My Pet Sensitivity kit has provided you with valuable insights into her dietary sensitivities. Identifying the specific ingredients that trigger her reactions can be a crucial step in managing her condition effectively. Your decision to prepare homemade kibble and wet food tailored to her needs shows your dedication to improving her health and nutrition. If you need any assistance or further guidance as you continue to adjust her diet and care routine, please don't hesitate to reach out. We're here to support you and your cat on this journey toward better health and well-being. Wishing you both all the best moving forward. Kind regards, Customer Care Team

Response from My Pet Sensitivity· Jun 24, 2024

Hi, It sounds like you're looking for results that are clearer and easier to interpret, similar to what was shown in the sample. Clear and understandable information is crucial in making informed decisions about your health or your pet's health. If you have specific concerns or if you need assistance in understanding your results better, reaching out to customer support for clarification can often be helpful. They can provide additional explanations or guidance to ensure you fully understand the findings. Kind regards, Customer Care Team

Response from My Pet Sensitivity· Jun 24, 2024

Hi, That's fantastic to hear! Fast results and an easy process can make a big difference, especially when it comes to your dog's health and well-being. It's great that the results were helpful in identifying the problem and that you were able to take action to alleviate your dog's discomfort. If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help you and your dog! Kind regards, Customer Care Team

Response from My Pet Sensitivity· Jun 24, 2024

Hi, We emailed your results on the 20th June. I have just resent them for you Please let us know if you have any questions Thank you Customer Care Team