MyMoparParts.comReviews of mymoparparts.com

When you guys built the transmissions for a 2014 ram 1500 5.7 hemi 8 cylinder and of the other vehicles you put them in, you failed! They all have major issues and you know it but did not put a recall out for it because you knew it would if cost you big time! Mopar and Dodge Chrysler has ruined there reputation with me and hope all to follow. You guys may have dodged the bullet with this one and get away with it but never again, will I be burned by you guys ever again? Stuck now with a vehicle with a faulty transmission and head office can continue to dodge the bullet by not responding to my phone calls. I'm no longer dealing with you guys anymore, I am done! I have already wrote my review with Dodge Chrysler as they're mechanics in their shops are incompetent don't know what they're doing because you guys don't have a fix for the problem you created with the transmissions you built!

Bought an ignition switch from them, i then realized I didn’t need the part, its still here in the original packaging, unopened, they won’t take any returns on anything electrical , literally 210$ down the drain… I’ll be sticking to Amazon from now on lol

Even for something simple, like bottles of cleaner, MyMoparParts still can't get it right. They completely covered the manufacturer's label with their own stickers and labels - and then taped them down for good measure. You can't see a thing, which also means that there is no way to verify what they actually sent. In addition, they used a cheap packing tape to secure the top of the bottle instead of a purpose-designed product, which means that it leaves adhesive residue on the entire top half which cannot be easily removed. When brought to their attention, they refused to do anything about it. All of this could have been resolved if they had simply put the bottle into a plastic bag first and then applied their labels and tape on top of it. But no, that's too much for them and they refuse to do it better for next time. What a stupid reason to lose a customer. They deserve ZERO stars. Avoid them like the plague.

Found this site while searching for hard to find parts for a 2010 Ram, Site stated the parts were in stock so I emailed them AND called and spoke to a human who also confirmed this. Got off the phone and immediately placed the order via t he email link, included the VIN as requested and the order was processed. Recv email sayin the order had been completed and checked, yep the money was gone from the bank account. 15 minutes later get an Email saying my order was cancelled because of " Our software has flagged this as a high risk sale with a potential for a payment chargeback" .. After reading multiple reviews it seems your "system" is costing you a LOT of money and bad reviews. Fortunately checked the banking account after being on hold for over TWO hours and hearing " Your estimated wait time is SEVEN minutes, the " system" disconnected my call at the stroke of 6 pm ( eastern time), discovered my funds were back in my account and the transaction was gone like it never existed. Maybe my bank flagged it and took it back? I'm not sure. But I know which website is now on my blacklist. I guess i'm one of the lucky ones.

Should get 0 stars. I ordered a set of seat covers for my Ram, Got the text stating they were shipped, waited 5 days to track it, and UPS states the order was cancelled??? I have sent 5 emails with NO response and waited on hold with their voice line 2 times- both times the message states there is a 31-minute wait time. I waited 45 minutes the first time and over an hour the second time- both times the message never changed- 31 minutes wait time. Now I have to get my credit card company involved. These people do not answer or reply to any type of communication.

09JAN2023 Update: I provided a copy of a more detailed USPS returned part delivery confirmation to my credit card company along with a copy of an email from MMP.COM wherein their rep acknowledged on 10OCT2022 that they had received the part I returned, so even though MMP.COM dragged things out for nearly four months, my credit card company decided in my favor. I never imagined it could take so long or I would have to work so hard to get a refund on a bad, returned part, but thank God for my credit card company and now I fully understand why MMP.com has an "F" BBB rating and accreditation. I ordered a locking gas cap from MyMoparParts .com (MMP.com) on 31AUG2022, it arrived Sep 6th, the locking gas cap had no keys as reflected at their website before they removed that photo following my communication with them. I requested a return on 07SEP22, received no response so I contested the payment with PayPal and my credit card. I received an apology email on 13SEP22 and IRT their offer of a replacement or refund (though the part was no longer in stock), requested a refund and received a return shipping label on 14SEP. Shipped their cap back 19SEP22, it was delivered/returned to them on 21SEP22, I notified them immediately via email and they told me via email “Refunds are issued within 72-96 business hours upon delivery! Once the refund is issued an email will be sent to you.” Dallas, TX BBB investigated when I filed a complaint because MMP.com did not issue the credit to my account and the BBB report indicates MMP said they could not issue the credit because I had a PayPal and Bank Credit card dispute active. I closed both disputes and subsequently MMP reversed their previous stated (via numerous emails) position of “trying to reimburse” me by indicating they never received the parts I returned. MMP.com responded to the bank credit card dispute by saying the USPS delivery receipt reflected only the town, state and date of delivery, not their full business address and that I did not return the part to them. Following notification of the latest MMP.com position, my local post office assisted me by providing hardcopy verification of delivery to MMP.com’s address, right down to the suite number as well as hour and minute it was delivered. It will be interesting to see what MMP.com says and does not but the bottom line is it is almost four months since I returned their incomplete parts as requested and I am still waiting for my refund from MyMoparParts.com. Needless to say, I would not recommend them and anyone who considers doing so should look at their BBB rating.

They don't even deserve 1 star! I ordered parts that I needed in a week. They send an email saying my $180 in parts was high risk and canceled my order. Now I have to wait for the funds to go back to my credit card to order somewhere else. But it won't be in time to meet my deadline next week. This company is a drop shipper & they don't update their prices. They probably took my order and once they found put they couldn't provide the parts at the price they have listed they canceled my order. I'm filing complaints with BBB and CFPB.

HORRIBLE customer service. They will accuse you of an item being used and damaged, when in fact they sent the faulty item. They are dishonest, disrespectful and rude to their customers! Go elsewhere