Metabolic MealsReviews of mymetabolicmeals.com

Bait and switch. They sign you up for some kind of subscription and after the first order they send you a large bunch of stuff you didn't order and charge you a lot of money. Customer service is a joke. No way to get any of your money back. And the meals aren't that great either. Don't waste your time and money here.

Horrible customer service. I missed the cancellation date and time by just a few hours, and they refused to refund me the $127 they charged to my credit card !! The email customer service is atrocious, and I'm sure is AI generated---it is NOT a real person. I asked over and over to talk to a real human and was told by email that I had to schedule the call the next day!!! Food---portion sizes are small and don't look like the pictures on their website. Overall-----STAY AWAY FROM THIS COMPANY AS THEY HAVE NO INTEREST IN PROVIDING KIND, SYMPATHIC CUSTOMER SERVICE!!

After two deliveries from Metabolic Meals (henceforth referred to as "MM"), I will continue ordering from them. Although not gourmet fare, the meals are well-prepared, tasty and perfectly proportioned for me. I was very impressed by their customer service. Prior to ordering I wrote to them to find out what type of olive oil they use, asking if it is "pomace" olive oil. This is the last pressing mostly used for industrial purposes. Two of the top meal delivery services I tried and really disliked use pomace "olive oil". It was horrible to the point to making me sick. The MM customer service agent wrote back to me within an hour. She actually seemed a bit insulted by my question, which made me chuckle. I was not required to give MM my credit card number before choosing the meals. There are too many companies who do just that. I just ran across one I was going to try as a comparison who does charge customers for their first order without a final approval. My MM orders have arrived right on time, with the box wrapped in plastic, and left on dry ground. I suspect that MM pays extra for our legendarily bad delivery service, which left boxes from the other meal service companies in mud puddles, unprotected, in driving rain. To my surprise, I actually feel better after having the MM dinners. Prior to this experience, I considered the current "gluten free" preoccupation to be just another fad. I thought that my increasingly bad reactions to the breads I had been eating for years to be linked to the preservatives that have been steadily increasing in prepared foods since the start of Covid. That is surely part of it. But obviously not all in my case. My only complaint about this service is that the boxes are rather heavy. They are obviously concerned with the meals arriving safely with no chance of becoming too warm. I rather wish that they would use dry ice rather than ice packs, but at least they arrive cold! The last very positive aspect for me is that my exceedingly picky, spoiled, and elderly Maltipoo loves whatever I leave for her. She has always eschewed offerings with regular pasta, but loves the gluten-free. Who knew? (-;

I tried ordering a one time purchase. Their online ordering process makes it seem like that is an option. I wanted to try the meals before committing to a subscription. Unbeknownst to me they put me into a weekly subscription. I tried canceling and requesting a refund for the charges after the initial order and not only did they not cancel it but they charged me for another order. Their phone number goes to nobody. It’s terribly frustrating. They clearly mastered the art of misleading customers.

Meals were bland in taste and were small in portions. They help you lose weight by starving you. Its not science. Several of the meals did not have an attractive look to them with slimy chicken that appeared undercooked. The website is deceiving stating no commitment but they'll bill your card and bill it for more whenever they can. Customer service is nonexistent.

I would advise against using this service. The meals are lack luster. Trying to find out how to cancel is hidden within their website. They randomly select you nasty meals if you don’t go in and “skip the week”. It works well for them that way as they still charge you. After I cancelled they told me I could go subscription-less and not have to worry about forgetting to skip. I’ve not heard anything from customer service despite them stating most emails are responded to within 30 min.

I used the promotional offer for a first time customer and waited 7 days for my food. The first meal indicated grilled chicken and tortellini. The flavor was good, however, the chicken had no signs of being grilled, just a white piece of chicken meat. It was tender but the presentation didn't match the description. The 2nd meal was Steak and Potatoes that was mushy roast beef with mushy potatoes. I have not tried the other meals and need to eat 4 additional meals by 2/25 and today is 2/18. I could freeze them but I'm afraid this will degrade the flavor even more. I am so glad I used the promotion that cost $61.07. The reorder would have been around $80 plus $20.00 shipping. Yikes. I've tried many of the meal kits and by far, this one was the worse flavor. Also so much packaging to dispose of.

The meals we okay but not that great. The packaging was ridiculous. I don't have enough space to throw it all away. I skipped 3 weeks and they sent me 8 meals and charged my account anyway. I've since cancelled. Beware.