Metabolic MealsReviews of mymetabolicmeals.com

I have used Metabolic Meals for about 4 years, but may look elsewhere. Over the last 6 months or so, the meal options have started to decline. In addition, I get a lot of incorrect meals or missing meals and when asked for refund - they do not give refund for correct amount. I am not sure if they got new ownership or a new chef but sadly, I am going to look elsewhere for a replacement company.

Decent meals, and GF since we need that, but sneaky subscription tactics, beware! We tried Metabolic for a few weeks, ordering the minimum of six meals each time we ordered. The meals were okay, some kind of small portions so left me hungry. Appreciate the lower salt, but otherwise the spicing is very mild and not very interesting. Not gourmet, as advertised. I did enjoy the meatballs. My wife also appreciated the diabetic low carb meals. Mainly, got burned by the fact that we missed one week's order deadline. The site does say if you miss the deadline they will send you meals they choose. I got distracted by holiday prep and missed a deadline by one day. They made out an order for *eight meals*, including some that were extra protein so more costly. When I called was told that the order had "already been processed" so could not be cancelled. She did give us credit for the two extra meals. What they DON'T tell you until you cancel is that you can go on-demand, and that if you forget or don't choose to place an order they just skip that week and don't charge. VERY poor business model, folks! You could be transparent and give us a choice up front to choose a "must respond each week" or be penalized, or an order on-demand as you offered when I cancelled. Your way of doing it is sneaky. I urge caution if you use this service and pay attention to what they are demanding of you!

Terrible customer service. Can’t even call and talk to an agent. Will put you on auto ship and not tell you. Website is garbage and not user friendly at all. Won’t refund you will only give you an “online credit” Food is basic and way overpriced. Cheaper to meal prep at home.

Waste of money! Skip this service! I wish I had come here to read reviews first. Was missing one meal from first delivery. Didn’t realize I was being auto shipped for the second week because as one reviewer said, it’s very unclear when you need to place your orders. I didn’t get a credit for missing meal for second order because I didn’t know it was preselected for me. The food is substandard. The jasmine rice in the Kung Pao chicken has the texture of being pre-chewed. The burger had the strangest flavor and was rubbery; and yes we followed heating instructions. Huge disappointment, waste of money, and I actually lost money not getting credit for the missing meal because I will not be reordering. These “chefs” should probably find a different day job.

Signed up, selected and received my first batch of meals — no issues so far. Next thing I heard from them is my pre-selected meals for the following delivery cycle. Never received any communication about when and how to select them. I reached out about it, saying I would have liked to be notified, and they just said, "It's a subscription, this is how it works". No accountability for a poor user experience. The food is decent but very over-priced, especially considering the meals are small along with a $20 delivery charge if you order less than 15 meals, bringing the per-meal cost to about $16-17, and about $25 per meal if you want more than 500 calories per meal.

This place is a joke. Ordered my first week and everything was nasty tasting. I get an email stating my order had shipped when I didn’t even complete an order for the next week. Almost $130 for meals I didn’t even pick and they will do nothing. Just sorry for your luck. Customer support Kelly was not very helpful nor seemed to care about their customers. Their site is confusing and misleading so I would NOT recommend this meal service.

As the others have said and in other review sites, beware of this company's business practices. We signed up for the no-subscription offer yet got auto-shipments of food we didn't order. Phone support is simply a voicemail that does not get returned. Due to this, I have to wonder about the quality and claims of the food itself.

The company has predatory business practices that leave customers receiving food full of allergens that they did not order along with subsequent large charges to your credit card without proper warning. Their phone numbers and email addresses are all masked. The phone numbers lead to a recording that says they’re busy and hangs up on you. The email addresses from these so called Account Managers take you straight to the general customer service inbox. I did not sign up for a subscription. Subscription services are ongoing, approved automatic payments to a vendor for a service or product. I did not approve Metabolic Meals to take in excess of $130 out of my account without my explicit permission. I refuse to pick meals that I do not want. No reciept has been provided for these good/services because I did not approve the cost or spend. I did not order an automatic renewal and did not approve the charge of $131.62. The emails received this week from the company did not indicate there would be a recurring charge in any amount to my card. I have not recieved any receipt of this transaction either. It wasn’t approved by the consumer. They have an obligation to consumers to present clear pricing and penalties for good/services. They have an obligation to consumers to properly notify them, if not by law, by good business practices. They blatantly hid details in their communications while providing phone numbers and contact information that were not operable to scam $131.62 from me.