Great
1,100 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
LOLA (mylola.com) has 1,100 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
1,100 approved reviews, newest moderated first
Michelle M.
Posted
After a difficult experience with the cardboard applicators, the plastic ones redeemed themselves. The absorbancies are good. I only wish that I get reminded to make changes to my recurring order more than 2 days in advance.
Suzanne F.
Posted
I love Lola! I have been using your products for over seven years, and I have told several friends about it as well. I love that you can customize each tampon box with various types, and the subscription is so convenient. I also really like the liners. I think it’s great that you guys also have sexual health products and are expanding into other things with the supplements and what not. I personally have been a huge fan of drinking organic raspberry leaf tea for the last 7+ years as well, and it’s something that really helps with my cramps because I don’t like taking pain killers all the time during my period. I don’t know if you guys would ever consider selling any tea or anything like that, but it is something that has truly works for me. Thanks for providing a great product, service, and really helpful customer care! And I love this company is woman owned as well!
Shatire' B.
Posted
This is by far the most comfortable pad I have ever tried. I doesn't irritate me and it fits perfectly.
Response from LOLA· Nov 20, 2020
Hi Shatire' Bumcon, Thanks so much for taking the time to provide your feedback. We're so glad to hear that you share our enthusiasm for our Pads w/ wings. As a customer-first business, it’s always our priority to provide you with the highest quality products. If you have any questions or concerns in the future feel free to reach out to the CX team at [email protected]. We'll be happy to help! Best, Raven LOLA customer team
Kayla
Posted
I've been with Lola for close to three years I think, so I have seen a few hiccups and bumps in the road but I'll tell you I have only had pleasant experiences. There has been times that a package may get lost and the reps never question it and they send out a new one immediately. It feels like if they could they would hand deliver to my house lol If there is a problem with the product they rectify immediately. The customer service reps are so polite and kind. This company has been a blessing for me and my busy life. I am committed and wish I made the big bucks so I could get some of the other products offered!! But for now I stick with the essentials. Anyways, thank you all for your continued hard work, it shows! And thank you for being awesome through my journey the past 3-ish years. You ladies are inspiring and you rock!!!!
Response from LOLA· Nov 20, 2020
Hi Kayla, Thank you for passing along your positive experience with us. This small but mighty team is here to help with any customer questions and concerns, and I will personally pass along your sweet note. I know my colleagues will take it to heart! We're so glad to hear that your LOLA subscription and products have been a good fit, and are thrilled to have you in the LOLA community! Feel free to reach out to us at [email protected] if we can be of any assistance in the future! Best, Alixe LOLA customer team
Lori
Posted
I continue to be very pleased with my order and selections from Lola! I love that I have the flexibility to pause or cancel products that don't suit me anymore, and that I get an alert prior to my order arriving, which gives me a chance to pause or cancel if need be. Packages are small enough to fit in my mailbox! I love the wipes, and the design of the overnight pads and liners has greatly improved :-) Thank you, Lola, for all that you are doing for women :-)
Response from LOLA· Nov 20, 2020
Hi Lori, Thanks so much for sharing your feedback with us. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community! If you have any questions or concerns in the future feel free to reach out to the CX team at [email protected]. We'll be happy to help! Best, Annie LOLA customer team
Consumer
Posted
I like the fact that there is no chemicals in the product. However, I find insertion of the super plus and super applicator tampons hard. I have to use two hands sometimes. Also, I find that they are a bit less absorbent than, say, Playtex brand. I feel that I change Lola brand more often.
Response from LOLA· Nov 20, 2020
Hi Consumer, Thank you so much for submitting a review. We love hearing from our customers! I am so sorry to hear about the recent experience you had with our larger absorbency tampons. As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team. I took a look at your email correspondence history and am unable to locate a recent email detailing your experience. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, please reach out to us over email (at [email protected]) if you haven't already and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with! Best, Raven LOLA customer team
Ginger J.
Posted
They shed. Also, the first two applicators were defective. I contacted the company directly about both issues. They were polite.
Response from LOLA· Nov 20, 2020
Hi Ginger, Thank you for sharing your candid feedback with our team. I am so sorry to hear about your experience with our applicator tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at [email protected]) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Raven LOLA Customer Team
Maura
Posted
Excellent products and love that they come right to my door! Never have to worry about doing a last minute run to grab tampons.
Response from LOLA· Nov 20, 2020
Hi Maura, Thank you for sharing your love of LOLA with our team! We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us! Best, Audra LOLA customer team
