myLAB BoxReviews of mylabbox.com

Pharmacy & Medicine

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3.2

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417 reviews

myLAB Box3.2Average

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About myLAB Box

myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.

myLAB Box (mylabbox.com) has 417 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.

Also known as: mylabbox.com
Website: mylabbox.com
Category: Pharmacy & Medicine
Listed on Rated Honest: 2026

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About myLAB Box

myLAB Box (mylabbox.com) has 417 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.

Also known as: mylabbox.com
Website: mylabbox.com
Category: Pharmacy & Medicine
Listed on Rated Honest: 2026

Emily

Posted Sep 23, 2016

Good product, lacking customer service

I have used mylabbox twice, I really liked testing in the privacy of my own home without the hassle of doctors, it makes a stressful experience a lot more manageable, and much cheaper. Kits got there fairly quickly (2-3 days) and directions were very clear. Results took 4-5 days. However, I believe the promises on the website about connecting you to a health professional if you test positive may be greatly misleading. After receiving a positive result, I did not get a call as the website states, I also called several times and received no answer. Finally I called the number on the lab form and the lady told me that there is nothing at all they can do and I would have to schedule a doctor's appointment on my own. The second time that I tested to make sure the infection was gone, they charged the wrong credit card and again, I received no answer after calling the customer service line and had to resolve over email which took about 5 days. Bottom line: Great concept, great product, but if you need anything beyond the testing, you're on your own. I will still use the service again, but hope they improve their ability to be responsive to customers who are definitely feeling anxious and stressed in these situations!

Response from myLAB Box· Sep 24, 2016

Thanks for your detailed feedback and for bringing your concerns to our attention. We apologize that your experience was less than excellent. It seems you may have contacted our Lab affiliate, which is unfortunately not a customer service line therefore you may have spoken to a lab technician who wouldn't have been able to refer you to our physician network for treatment. The contact information to get referred to a health practitioner that can provide you with guidance and remote prescriptions is shown on your account page and included in your results notification email. We have tried to make this process clear and I am sorry to hear you didn't experience this simplified process on this occasion. In regards to your credit card charge, our system does not store your credit card information, so it would be impossible for us to charge an old card that you used with a prior order. It will only charge the card that you used at the time of purchase. I am sorry to hear you were unable to speak to one of our customer service team members via our phone line. This may be due to calling outside our regular business hours or during a heavy call volume time period when one of our reps was not available when you called. Our customer service reps are typically very prompt with responding. We have also recently taken steps to make it easier for customers to reach us by streamlining our support line and launching a new Live Chat feature allowing you to contact us via chat on our website at mylabbox.com. To address your concern that one of our trained STD counselors didn't reach out to you, we apologize that they were unable to contact you to provide guidance and treatment options in the event of a positive result. This may be a result of having incorrect contact information for you. Our physician affiliates are typically very prompt and generally attempt to contact you 6 or more times. So that we can make sure your contact information is correct please contact us either via [email protected], or call us directly 213-290-4571 or via Live Chat on our website. We highly value customer satisfaction, therefore we would like to offer you a partial refund for any inconvenience that you may have experienced. Please contact us via email, phone or live chat so we can process a refund for you. We look forward to hearing from you.