MygpReviews of mygp.com

Awful, now I can't order prescriptions. Uninstalled it, re-installed it....now I can't connect with internet to login. When it was "working" a bit - you couldn't arrange an appointment to BP checks or bloods. A VERY VERY SHODDY APP

So much bad about MyGP it’s shocking. 1. Loads of adverts for paid services/treatments SO WRONG when NHS patients use the site. 2. When ordering medication it sneakily directs you to having them delivered by post from an online pharmacy rather than a local pharmacy. My husband fell for this and waited almost a week for medication whereas I skipped the option and had mine delivered from usual pharmacy in 3 days. 3. Previous app listed medication with last ordered date and when it is next due but this has information and ordering in separate places which is inconvenient especially when ordering on behalf of a relative who cannot effectively tell me what they need so I have to check last ordered date, write it down then go to order page. 4. Far less information regarding test results in medical/GP records, in some cases only says the test done but no result. No information regarding normal range. 5. Messages stay in the inbox after being read and do not indicate they have been acknowledged and acted upon.

its actually a good idea.... but the way they do it is lazy and badly done. you turn off all requests when you have had enough and refuse to allow anyone to message? ... but you turn off all new requests at like 7am in the morning making it impossible for any normal person to ever actually request anything, making it totally useless. the system is a good idea though, if you kept the message system open and allowed people to write any message or request even if you have had enough, that would fix your issues... you can pick your few you wanna deal with on that day and all the other requests and messages you can deal with another day or just let come in and deal with them on a patient by patient basis. rather than just turning off the ability to send messages and saying you have had enough for the day... it shouldnt be limited to what you wanna do for the day, it should be your portal of direct communication between you and your patient and you should allow the patient to add any message or request whenever and you just answer it whenever, just allow them to add any message in the meantime, pretty simple and faster to even go through most messages and reply to them all in the message system and not need to phone the patient up, i bet most you can deal with simply by a simple text reply, and a tiny bit of admin work or anything. only the few worst cases would require you to request them come in for check up or phone them up or give them a prescription... you can deal with alot more on this system but you dont do and instead you turn it off near enough right away and refuse to even allow patients to que up enquiries or add anything you might wanna hear about sometime, might not even be on the day, we can accept you wont see the request on the day, if we leave a message we expect you to deal with it whenever, so why use it as a day by day basis rather than a patient by patient basis and a expect to wait until they get to it? .... if i was having a emergency id expect day by day right off response in first day off emergency, you GPs are not emergency.... you are small things, we can accept you cant see to our message on that very first day, just allow us to send that message and then for it to be qued and waiting for days or weeks, we can accept that but you dont allow it and then we cant use your service because its closed by the time anyone wakes up...

Ordering prescriptions which used to take 2 or 3 days the old fashioned paper way. No longer! You can wait 5 or 6 days using this app. It shows you a nice big tick when you've requested your medication. From there it disappears into the ether with no way of tracking it. The status changes from received to "unknown". It stays in this state until it is "approved" This doesn't mean you can collect your medication from the pharmacy though. It could be another couple of days until it finally makes its way into the pharmacy in tray. Trying to book an appointment is laughable. It tells you that nothing is available and to contact the surgery. This is supposed to do away with contacting the surgery but you end up doing it anyway. The only advantage is you save a couple of minutes by ignoring the app and picking up the phone.

myGP regularly flags up new messages (2 today). When opening the app and going to look at these new messages I’m told I don’t have any new messages whereupon I close the app they’re still there on the app icon. At best annoying, at worst are important messages being “lost.

Deserves no stars does not work, useless

I found this too invasive of my privacy, from providing all my details of my passport, to scanning my face on line with my camera and marrying up with my passport photo. I did worry about how safe is my identity. It was epic to follow instructions, but felt l had to persevere because my GP text me to say Patient Access would not be accessible from October. Where l order my monthly prescription. Having browsed the new app it is disappointing. I was hoping to book my appointments with a GP on line avoiding the officious receptionists, however this isn’t supported by my GP Surgery. The app tries to encourage you to have your prescriptions delivered. I avoided this because l support my local small chemist, if we don’t use them eventually the independent high street chemist will disappear. Also if this is in connection with the NHS it appears more geared up for the private companies offering all blood tests and more at great costs. I don’t like the changing ethos of our NHS into a tiered system.

My GP app appears to be totally irrelevant. My local surgery even says it is nothing to do with them. I can still get all services I need without it. The NHS app has everything needed including Covid vaccination details.