FlufiéReviews of myflufie.com

Do not order from this company!!! They completely ignore you. I have asked and sent four different emails for a refund. The only response I got was if I want to participate in the Green program and get 50% back on the boots and keep them. I said no, I want my refund. Please send me a return label and they have now ignored me for over a week. I just sent in a 5th request for a refund. They make you email them for a refund label. You can’t do it online. But they don’t send it to you. HIGHLY UNPROFESSIONAL COMPANY!

Cheap confection, wrong sizing, came with a tear. NO REFUNDS, NO CUSTOMER SERVICE. Your only chance to get a refund will be if you bought/paid the boots with paypal, they have a dispute service on the app where you can claim if a company didn't refund or had poor customer service. Thats how I got refunded after they also tried reaching the company and no one replied. Don't buy from Fluffie !

All was good until I requested a return because it was too big and they ignored the emails It’s very clear they don’t want and don’t follow their return policy

I’ve since contacted these sellers about getting a return label as they are too small. They sent me a RA code but WTF is that for. I need a fed ex return label to send them back to get a refund. Why is this so difficult. Buyer Beware!

My experience was very easy. I would order from them again and again. Thank you

I love this booties! They are super warm and puffy, very comfortable and love how they look. Also I have to say the customer service was excellent, I had a problem with my first pair, was hard taking them off, and I send them a message by instagram, they were super fast to respond. After explaining my issue they asked for my address and size and sent me a new pair, the new version that was even my comfortable and easy to get off. They were super nice and helpful. I highly recommend this booties! I live where temperatures go around -20 C to -40 C and they keep my feet warm.

I agree! Do NOT buy from this company. I have sent no less than 6 emails and received not a whiff of a response. There is no phone number to call, no chat, no way to contact them except for email, which they totally ignore.

This is a horrible company. They have no customer service skills and do not respond to any inquiries via email. I have ordered multiple pairs of boots from this company for gifts over the holidays and have received no confirmation of the purchase and have also not received either pair of the boots. No one has contacted me or reached out and they have ignored multiple emails and outreach attempts from me. Extremely disappointed and will not order from here again. Do not recommend to anyone.