MydocbillReviews of mydocbill.com

They send out statements every two months. Claim they have submitted claims to Ins. since February 2022 when Ins. has never recieved anything from them at all!!! Tried to access my account online and this website do not even recognize the account number I got from the statement they sent to me. Now I am receiving threats that I will be referred to a collection agency. This is a bad joke!!!

How is it possible?!I was trying to resolve this issue  - we were overbilled and without a notice the account was referred to a collection agency? Is this the level of customer service that MyDocBill is providing for Quest Diagnostic? We will pay the corrected amount that we did not receive any communication from you! How are we supposed to know it was corrected? A simple email would have been so simple to send. We are 4 family members and we never had an issue until this overbilling. We will make sure to avoid your services and let as many people as we can know about the way we were treated by the Company, if this issue is not resolved and the account is retrieved from collection. We will also reach to Quest Diagnostic to make them aware of your level of customer service.

This sight is a joke.

I've had multiple bad experiences with Mydocbill. Last year, I was set up on a payment plan; first 2 payments went through fine, then all of a sudden they stopped withdrawing payments and no one could tell me why. They kept telling me the withdrawals would automatically start up again, but that didn't happen. Meanwhile, they're sending threatening letters about my account going to collections. After hours and hours on the phone I was finally able to get the last 2 payments taken care of. Everything seemed fine, no more bills. Fast forward 7 months and I have a new charge from a lab. When I logged in to pay, somehow a super-old charge is showing up, which was paid off. When I called, they agreed the old charge was bogus. They said to just pay the recent amount due, and that will "update" my account, erasing the old charges that never closed out. But there's no way to make a partial payment online. There's supposed to be a way to do it on the phone, but I'm hesitant to enter in my credit card info first, before confirming that I only need to pay off the current recent charges. It's ridiculous. I honestly never ever want to go to any Dr/lab that uses this billing system.

Had a scan done. Bill was sent three months later from mydocbill.com. They were threatening collections at that time. Sent in the payment stub with my check a few days later. The check was cashed six days after it was sent. I checked their website after that, and the bill was still marked as unpaid. I called and talked to a representative who said they would look into it , give them a few days. Looked at the website a few days later and the amount was zero, but the next day I got a letter from a collection agency. I contacted mydocbill online and all I got from them was " we sent you to collections ,go talk to them". I have reported their parent company Zotec to the BBB. And am now dealing with the collection agency.

Let's talk about mydocbill/quest. You have them set up a payment plan but pay off early, they continue to take money out of your bank account for a ZERO balance. I call to get money refunded. 3 weeks down the road guess who still has no refund . I am sorry mydocbill/quest ya'll need to get a clue money is hard to come by and taken money on a ZERO balance is not legit or legal I don't care what your call center says!! You will never get a payment plan set up with me again. I will pay on my own payment plan! If I do not receive my money in another 3 weeks as agent said today July 20th 2022 I will be filing this debit you now owe me with an attorney for collection from mydocbill/quest....as you would do to me if I didn't pay you! I am not a happy person since quest labs went with this program for payments. QUEST LABS go back to the other program at least it didn't take money from customers with ZERO balance.

Just Received a text message from 866-336-1881 stating "For your convenience, Quest Diagnostics is contacting you with the mobile phone number you provided so you can review your account and pay your bill online." I looked at the service date and I was out of the country on that date. I managed to access the statement on their website and called customer service but had to listen to ads. Seriously!