Average
40 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My Cars Co: Car Service is listed under Vehicle Rental in Englewood Cliffs, New Jersey.
My Cars Co: Car Service (mycarsco.com) has 40 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
40 approved reviews, newest moderated first
Sean M.
Posted
The first time was okay. The driver was polite and skilled, so there were no complaints. If the consistency of their service weren't bad, I would recommend them. But the second time I was simply ignored. A driver didn't appear for some reason, and no one contacted me to apologize. They have no respect for customers.
L. B.
Posted
Our company has been clients of Cars Co. since 2014, but effective immediately we will be closing our corporate account. We will no longer work with a company that fails to value their clients because of failure on their part. The event was a confirmed pre-scheduled reservation, but on the day of the pickup we learned (text messages to prove) the following statements are true. We learned that the driver of the pickup had inadvertently fallen asleep during the scheduled job. In an effort to restore our confidence, we were offered reimbursement for another car service our client had to use in place of the one that failed. Unfortunately, since the very last email from Cars Co. in April the communications have become one-sided in our final efforts to resolve the matter appropriately.
scammer A.
Posted
Beware other limousine vendors in the NY NJ Area. Alicia Hess From Cars Co is calling around looking for corporate rates and this particular time stating she works for Victoria Secret and wont give out a corporate email. Go figure I knew she was scamming. Beware all Limo companies of Alicia Hess. She is shopping all competitors rates. We should all keep ringing their phone lines, looking for rates and keeping their operators busy on the phones. 800-800-6757.
Orlando D.
Posted
My wife and I planned a trip to New York. I was unbable to go and I was really concerned about her safety, we stayed in Holiday Inn hotels before but when it came to the taxi service I was lost there were so many to choose from. I decided to choose carsco and let me tell all those reading my wife and through her I am very very pleased. They have such a family touch to there service. I choose meet and greet from the Air Port and my wife said the driver was so very polite. He met her with an umbrella in his hand just incase and open the door of the taxi then put the heater on it made her feel like I was right there with her thank you carsco for that, then he packed her bags in the car his name is Ivory. This company took things even further, I book online then called in to confirm my booking I spoke to a Sean and Eric different times they tracked my wife flight and called to inform me her flight was cancelled while she was on her way to the Air Port, because of that phone call I was able to get her on another flight in a different air port and carsco was there as well to meet and greet her again, THANK YOU ALL SO SO MUCH CARSCO for safe and great service. I know exactly which Car service I will choose in the future
jonathan m S.
Posted
have experienced late arrival of cars recently - "traffic" is often the excuse, but traffic in Manhattan is endemic some cars are not the least bit green
Kenneth P.
Posted
The CarsCo experience was very good. Drive was about 10 minutes late however it was raining. He asked me for my credit card but I told him this was already charged to my account. He was very nice and courtesy. Kenneth
jessica A.
Posted
This is the worst car service. Do not use this company! I booked a car service for New Years Eve. I received a confirmation that the taxi was going to be $47. 12 hours before the cab was going to pick me up, they said they did not have that car available and the price was going to triple to $110.00. That is insane. How do you extort people of New Years Eve. This company is promoting Drinking and Driving! Save yourself the time, money and aggregation and book with someone else. The custom service rep that I spoke with, Alicia Hess, was very rude and sarcastic on the phone. How do you change your prices once there is a written confirmation? On top of that, they charged my credit card $258.00 which is neither of the prices. This company is a scam.
Response from My Cars Co: Car Service· Dec 31, 2014
Dear Jessica, I apologize that you feel I was rude to you just because I told you something you didn’t want to hear. Yes, you reserved the car online and the pricing came out incorrectly due to the holiday. We do not have the availability to send you a Camry for a local trip on New years for $39, we are not a borough taxi or a yellow taxi. As much as you would like for our driver to transport you after your festivities, he would like to be with his family and friends bringing in the New Year, which is why we must offer some sort of incentive and compensation for his time. We have had no other complaints regarding pricing except for yours. Our customers understand why our prices went up for today and are happy with the pricing we gave them. Other companies will not even do local trips today and if they do it would more expensive. We are not in the business of scamming people. We service hundreds of happy customers each and every day who return to use our service because of our incredible prices, reliability and our friendly office staff. In regards to the preauthorization this will drop off automatically being that the reservation was cancelled. Your husband stated that he clearly read the confirmation, so I assume he missed the part which clearly states that within 24-48 hours your credit card with be preauthorized for up 30% more than the total fare. Again my apologies, Hope you have a nice New year. Kind regards, Alicia Hess
Clare
Posted
cab was on time, driver came in to pick up and was friendly. They charged my card more than quoted, and when I called to ask what the difference was, the guy I spoke to, James, was rude and disrespectful, by far the worst customer service agent I have EVER spoke to! He said I should have known that they charged for parking when the driver has to walk inside the airport, and if I have a problem with that I need to call back during normal business hours! His response when I asked what their hours are? He said, and I quote: "9 to 5 on weekdays like any other business! "ha! I thought I was on a prank call. When I said I will call back because he is providing poor customer service, he said, well i answered your question but you just don't like how i am talking. Too sad, i wanted to use their services again, but not after this! You would think he would stop after that, but surprisingly, he continued to belittle me, so i just said bye and hung up!
