Alloy HealthReviews of myalloy.com

Response from Alloy Health· Apr 22, 2025

Our team is available via email, SMS and by way of messaging your doctor you also are not blocked from contacting our team. We're sorry you feel it's been difficult but we have requested your info via Trustpilot so that we can locate your account and be in touch.

Response from Alloy Health· Apr 22, 2025

We are very sorry to hear about the experience you’ve had, and we would like to offer some clarity around your care. Before your prescription was sent to the pharmacy, your intake form was thoroughly reviewed by a licensed clinician, including your medical history and allergies. The pharmacy also cross-checked your listed allergies with the ingredients in the prescribed products as part of their fulfillment process. Additionally, detailed product information is available to patients upfront, and you were given the opportunity to ask questions prior to beginning treatment. We understand that each individual’s response to medication can vary, and while we take every precaution to avoid adverse reactions, it’s always possible for a patient to experience unexpected sensitivity — even to commonly used ingredients. In your case, there is no medical evidence that estradiol is inherently harmful for Lichen Sclerosis or autoimmune conditions. In fact, vaginal estradiol is commonly prescribed to relieve symptoms associated with LS and is considered the standard of care. That said, we recognize that treatment must always be tailored to the individual, and your comfort and safety are our top priorities. We’re deeply sorry to hear that you felt our response time was inadequate. While we strive to respond to all patient concerns as quickly as possible, there are times when high volume may lead to longer response times than we’d like and we also need to consider non-business hours into the response time. We sincerely appreciate your feedback and wish you improved health and comfort moving forward.

Response from Alloy Health· Apr 22, 2025

Thank you for your feedback! We understand that the 3 month supply may be a good fit for most but not all cases. Otherwise we are happy to hear you've enjoyed the rest of your time with the service.

Response from Alloy Health· Apr 22, 2025

We are sorry to hear you are not feeling your best! If you have not yet, we encourage you to share this with your doctor so they can advise on an appropriate path forward.