LifetouchReviews of my.lifetouch.com

Total scam on the pricing model. They send home a pamphlet with price A, while also receiving an email for the same event same package but with price 20% cheaper. Odd, but a deal is deal so you get online for the cheaper price only to see it's actually the exact same price as price A! They jacked up the price 20% from price A gave me a discount of 20% for price B but it's THE EXACT SAME PRICE!!!! Absolutely the scammers place ever, with people's cell phones nowadays if you can't get one decent picture of your kid and then get on some kind of Shutterfly and just order there. Half the price no scams.

The paper form is ridiculous because it requires you to add a tax (percentage) after selecting the package price. It should already be included in the final price.

My daughters picture order wasn't placed like I paid for in February(her picture day was rescheduled for April 2) they were trying to order it for fall. Had to reorder, only plus is they aren't charging me. Highly unlikely my kids will have pictures done this fall.

My child's school started using LifeTouch/Shutterfly for school photo fullfilment. The first year we had to use them, the printed photos were sent. When we looked, they were poorly cut so I couldn't fully see the grade and year that I paid extra to be on the photos. I reached out to their support multiple times, including pics of the ill-cropped photos. No response. Instead of a response, I got hounded with sales emails multiple times per week using my child's name in their marketing speak. It feels very cringey for them to use my child's name in their marketing spam.

Can not get my grandson’s pictures you pay for them and then they come in they want you to pay again, Last year i never received any pictures at all so they got me for 40.00. Trying to do the same again you call we will send them to you , the woman on the other ends doesn’t even ask who she is talking with but she us going to send out pictures, There are ripping people off, my child will not take anymore pictures thru them. No More Done with !

I'm giving you a two star because I really do like my pictures. However, my experience with your online customer support and your phoneline support is absolutely atrocious. I feel like I have been swindled, as I have payed for services that have not been rendered. For 3 weeks now, and an unknown amount of phone calls, and "chats" it seems to be an impossible task to simply update an email address for a purchase that was made while logged in my account with the correct email address, so I can receive my digital copies.

I have some kind of issue with Lifetouch every single school year. The customer representatives are always very nice, but not always helpful. This year, when I got retakes done for one of my children, an image was sent with a background that didn't match the rest of my kids' pictures. They were happy to fix it, but it's time consuming every time you have to interact with customer service, sharing the child's name, school name, school ID, picture ID. I have to share this info for multiple children since they don't link a family all together. This time around, the issue is that my kids' spring pictures wouldn't show in my Lifetouch account. I would load them onto my account, but every time I logged out, the images would disappear. I literally spent HOURS trying to get my kids' spring images to remain on my account. Every time I logged out, they would disappear. None of the representatives could figure out what the issue was. Each one walked me through the same steps, Clearing the cache and cookies. Using a different browser. Each one would try to tell me the pictures are on the account when they aren't on my end. One representative added the pictures to my account herself but they still weren't there when I logged in again. Another thing that's really frustrating is that you can't share attachments unless the customer service rep sends an attachment request. It's tedious having to ask to share an attachment every time, especially when the reps are telling me they see something on their end that I'm not seeing on mine and it's impossible to describe in writing in a chat. Why don't they enable the attachment feature indefinitely on each chat? I am a very busy mom and really didn't have hours to spend trying to get my kids' pictures on my account. For as much as they charge for pictures, I kind of think I should charge them for my time which is precious. I won't hold my breath trying to anticipate what it'll be next.

Overpriced! And somehow my $27 package for crappy prints doesn't include digital downloads. Why do these people have a monopoly on school photos?