MXrouteReviews of mxroute.com

No nonsense, professional, hands-on service. They do not suffer fools, or spammers, but when the brown stuff hits the fan they are wading in with a net rapidly scooping out stuff for your and the other customers' benefit. Long-term customer.

I've been with Mxroute now for 3 years, Jarland is very quick with support and if a domain needs to be whitelisted. Jarland cares about the users and is helpful

MXRoute is a no-bullshit service, which works overtime to ensure your LEGITIMATE emails arrive to the inboxes of your customers and colleagues. Anyone with a negative experience with MXRoute is someone who didn’t deserve access to MXRoute’s excellent customer service. MXRoute has zero tolerance for sending bullshit such as spammers, cold emails, and phishing, and as a legitimate customer, you will thank them for it.

Email Service Review Uptime & Technical Performance The service maintains approximately 99.9% uptime, which I consistently monitor through server logs. Major Issues with Email Blocking Frequent legitimate email blocking: The admins regularly block legitimate emails both incoming and outgoing, including messages from: Banks Major companies Important business contacts When you discover these blocks, the support team is unprofessional and makes you feel like an idiot, even though they were the ones who arbitrarily decided to ban or block important communications. Poor Customer Support This isn't a one-time occurrence - it happens constantly. The support staff is: Rude and unprofessional Poor at reading comprehension Quick to tell customers to "f*** off" instead of admitting system issues I plan to return after moving services to post the actual support logs as evidence. Account Deletion Without Warning Reading other reviews confirms they will delete your account without warning. If you don't believe this, join their Discord - you won't have to search far to see ongoing issues. Overly Aggressive Spam Filtering Their spam filters are extremely aggressive, blocking legitimate emails including: Doctor appointment confirmations Bank communications Important business correspondence This has cost me thousands of dollars, and I suspect the true impact is much worse since their policy seems to be "delete first, hope for the best, and hope customers don't notice." Financial Impact & Warning The blocked emails have caused significant financial damage. I don't even know the full extent because legitimate emails are being deleted without notification. Warning: If your email matters for business or important communications, stay away from this service. Personal Use Consideration This service might work for personal email, but be aware of the aggressive spam filtering that blocks legitimate messages. Final Note I'm reluctant to post this review because it may hurt me personally and financially, but I feel obligated to warn potential customers. To the admin: Do not remove my account or delete my emails. We have not violated any Terms of Service.

Exceptional value. And a healthy hatred of spammers so if you are tying to do something shady, stick to google, you will not last long here. Jarland might have saved Dills dog, but he saved me my 15 years of email accounts, as well as offering a great solution for my friends businesses. It is so unusual for a business to not rip you off or nickel and dime you. Through the control panel you can also import from your old email servers so switching to MXroute can happen real-time with zero downtime and zero data loss. The golden standard. And I love the honest and human status updates. Easiest decision I ever made.

I took time to read all the 1* reviews. All had to do with account terminations due to violations of mxroute TOS. The TOS are very clear AND very strict. I understand this. Web reputation is very important, and mxrouting.net, the email server I am assigned to, has a "Favorable" web reputation per Talos Intelligence. What this means is that emails sent via this domain will likely NOT appear on any block lists. this means increased email delivery. Banning and/or eliminating spammers helps maintain this reputation. Please visit the Talos Intelligence Reputation Center website and input your domain mail server and see for yourself. Then, you will understand the crankiness of the 1* reviews and appreciate that mxroute works to ensure your legitimate emails get through.

I have been using this service for six years and am a satisfied customer. I have multiple domains and multiple email accounts for each domain. There is currently no alternative that can provide this at the same price point. The service is reliable albeit a bit slow at times. As support is limited, you do need to be comfortable with using the online documents and forums, which I am.

—— For all customers who want to try Mxroute because it is cheap, please be cautious. Once you make a payment, they will not provide a refund, no matter what your reason is. Please carefully review the refund policy before purchasing. —— I subscribed to mxroute's DA Small service three years ago. On July 15, 2025, I discovered that I was unable to receive or send emails. I found that my credit card had expired, causing mxroute's automatic payment to fail on July 12, 2025. So on July 15, I subscribed to the BF2024 Medium/$30.00 USD service. Everything was fine at first. However, on July 18, mxroute initiated an automatic charge using my new credit card. As a result, my account now has two mxroute subscriptions. Since I only use Mxroute for one domain's email and rarely use it throughout the year, I clearly do not need two subscriptions. On July 18, I created a ticket and requested Mxroute to cancel the old subscription and issue a refund. However, Mxroute refused. Now I can only file a dispute and seek assistance from the credit card company.