MusabelaReviews of musabela.com

I order 2 pairs, one did not fit, I returned that pair January 2026 and as of September 2026 I have not received my refund. Also beware they what the shoes returned by UPS, it cost $26.00 to return the shoes. Terrible customer service, all the response to my requests is ,we will get back to you. Do not believe them.

Very poor customer service. Shoes are not what was advertised and it’s proving impossible to return or get a refund. I’d advise against using this company

I was very disappointed to receive these expensive what you call orthopedic sneakers without the inserts already being inside the shoes. I had to cut and place the inserts in the sneakers. This should have been done in the manufacturing of the product. I was also disappointed to see that there are "tie shoestrings." I am 78 years of age, and it is very difficult to bend down and tie shoestrings with arthritic hands.

I bought shoes, sent back as didn't fit. Cost me 12.95 to send back. I emailed 10 times about the 59.95 refund i was suppose to get. Every time they would tell me the same thing and I have never got a refund. Scammers!

I was unable to wear the shoes I have neuropathy. I never worn them and I reurned promptly. They gave me RMA NUMBER 10308 FX track number 874287942613 they arrived July 15 in California. I gave them the information they needed. Since then they kept asking for ame information above. I sent it 17 times that's how many e mails they asked for information over and over. The i would get an e mail saying "thank you for your patience" we are working on your refund. Today they said its too late out of 30 day window. NO IT WAS NOT WHEN WE STARTED.they kept stalling. It has been it has now been 6 weeks no refund. I am 78 yrs old senior citizen on SS and this is shameful. I want my refund.Marilyn Buice 115 Ashley Dr Fayetteville ga

They refuse to send your money back when you are within their 30 day return policy. DO NOT FALL FOR THIS COMPANY. They do not answer your emails either!!!

As much as I like these sneakers, there return policy is horrible, in all capital letters. I brought 2 pairs, and by mistake same color. I notified them asap, as soon as I saw it, and they did not get back to me. When they did they said I could keep the second pair and let them know what color I wanted.I asked them if I ordered a different style how much would it be. After going back and forth, they asked me to send a picture of the second pair, which I did. I asked them several questions on the style I thought I was interested in, they never gotten back to me. They send the same message over and over again. After months, this issue has not be resolved. Not a good company as far as there promise on there returns. So if you order from them don't expect an answer if you want to return it, and if you do, you will get the same answer over and over again, like we will get back to you in 24 hrs. sometimes they do, and sometimes they don't so unprofessional, I like their sneakers, but I can't deal with a company that works like this.

I ordered shoes in May. It took 5 weeks to get them. They didn't give me the support I needed and I requested a refund. The next 2 responses kept offering another shoe. Finally sent address for the return. I heard nothing for 3 weeks after they were delivered to a person on June 12. I emailed an inquiry on refund. They asked for the tracking #. Again, nothing. I followed up within a week and they asked for tracking # then said they'd check the status of the shoes. Again, no refund and another request on August 14 that I provide the tracking number. Silence Again. No refund.