MuglerReviews of muglerusa.com

Good quality and good customer service but poor processing and shipping practices. Their website half way works. It allowed me to add 5 free candles and cologne wipes to my order. I’m all about free, but called the company explaining what happen and was told don’t complain about free stuff! So when my 5 promotional items aren’t in my package ima be pretty pissed just saying. Also they tried charging me twice for everything luckily my bank locked them down. Let’s see if the packages ever arrive since I got 2 day air. And have been waiting over 2 weeks for my order to ship well they just shipped today. So we shall see….. seems like their website is broken, and their customer care is clueless. I shall updated my review soon Everything came in good order but my 160$ perfume bottle doesn’t spray imagine that

Mistake after mistake. Disrespectful phone representative and condescending emails. I was given a $10 off discount code after a few of their service failures. (Mind you, I have spent $600 on fragrances there over 6 weeks.) They told me it was to “appease” me! Appease me?! That was literally the word they used. In actuality, I had been inquiring about a 2 perfume bottle purchase I made. Immediately after I purchased the items, they went on sale for $60 less than I had paid. I wanted to see if I could get a credit or something because I was about to buy another bottle. With each purchase I make, it seems like the item immediately goes on sale, which happens so frequently that it no longer seems like a coincidence. I digress… When I couldn’t apply the code, I called and I was told I couldn’t use it during a sale/promotion period. Why does that matter? It’s only $10. Then, a couple of weeks later, I received a $10 off promo code for my birthday since I’m a Circle member. I couldn’t use that code either, because you cannot use your birthday code if they have a sale or promo ongoing. (They have offers all of the time, so when am I supposed to use it?) My birthday falls on the week of a holiday. My date of birth has been in my account for 7 years now. Why send me something I cannot use? Plus, they say they’ll send you this in the month of your birthday if you’re a circle member. They don’t say it’s going to be your actual date of birth. Why not just send the code on a week when I can use it? Why is my $10 promo code an inconvenience? This is the tip of the iceberg. There are so many other failures. And it’s not just about the $10 codes. I wish they would just provide the right service and products on a reliable, functioning website, and keep the $10. I sent inquiries this week and last with no response. Mugler makes me feel like I am lucky to purchase from them, instead of a customer who has spent hundreds of dollars on their website, alone. I had planned to purchase much more for the holidays, but this has really soured me.