Muddy Mat®Reviews of muddymats.com

To be perfectly honest, this company made a mistake. I ordered two mats, one medium and one large. I instead received one medium and one runner. I contacted the company and they immediately sent the large size to me, and did not want the runner returned. The customer service was impeccable, polite and generous. I couldn't be happier that I chose this company.

Do not use this company. Its fraudulent. I bought a mat from them advertised as £34. They took £57 from my credit card claiming the additional money was sales tax and delivery. We don't pay a sales tax in the UK. I instantly emailed them to cancel and request a refund. Over the next 3 days, they replied to my email trying to change my mind. Every time I responded instantly and stated I wanted to cancel and a refund. They sent the order anyway and stated they could not cancel after a tracking number was generated. Three times they were told to cancel and refund before the tracking number was generated. The cancellation Policy on their website is incorrect. Cancelling is not an option. Fraudulent company. Having to now claim the money from my credit card.

The mat does not work for my miniature dachshund. My carpet is still muddy next to the mat. I’ve also washed the mat to find it started falling apart and the first wash. Plus as other reviews state it’s difficult to dry. I wouldn’t waste your money.

The mats work great and the dogs actually like going over it. It is a soft mat and I find my dogs just laying on them as well. Washing the mat has been a bit of a challenge for me though. Because of the high absorbency, the mat comes out of the washer super soaked. Squeezing the water out has been difficult. Drying time is very long. I have one that has been hanging outside over a chair to dry for a week now and is still soaking wet. Would love some tips on what I could do to get them dry.

Deceptive business practices. Promised a refund that never came. Avoid at all cost.

The customer service at this company is terrible. I attempted to purchase this mat through the company's website. Several items were misleadingly added to my cart during checkout, adding nearly $30 to my order. Within minutes of placing the order and seeing my receipt, I contacted the company and requested cancellation. Instead, I was offered a discount, which I declined and restated my request for cancellation. They offered another discount, and I declined again and restated my request. They declined again, and for the fourth time in 24 hours, I requested cancellation. At that point they told me they couldn't process a refund because it was not the same day the order was placed. Their only resolution option was to wait for it to arrive and send it back at my own expense. Don't give this company your money.

put it by my back door, where the dogs come in and out. When they come in with mud all over their feet, I make them stay on the muddy mat and have them circle a few times, when the step off the mat, the muddy paws track the mud from the kitchen to the living room carpet. Don't waste your money

I FINALLY got the muddy mats, 2of them. They cost me 85.00. I called and they had charged shipping and heaven knows what else. There is no way I would pay over 40.00 for a small mat to go in front of my door. They offered 30% off which doesn’t even cover shipping costs. Never again!!!!!