Great
27 reviews
MT4ProfessionalHonesty, pricing, process and quality scores appear once 5 customers have rated them.
The #1 MT4 tool to see the entire market situation at a glance for any symbol and timeframe with your custom rules, based on standard or custom indicators. No programming skills required!
MT4Professional (mt4professional.com) has 27 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 6 reviews with 1 star · Clear filters
Gage B.
Posted
Didn’t want to pay. Couldn’t figure out how to cancel
Response from MT4Professional· Mar 18, 2024
The information is public in our support portal https://resilienttradersllc.freshdesk.com/support/solutions/articles/2100046703-how-to-unsubscribe-cancel-subscription
MAURIZIO M.
Posted
Sito non comprensibile al 100% addebitato 100€ dopo 15 giorni (mai usato perché incomprensibile) non è in italiano, non rimborsano niente nonostante possono verificare che non hai usato il sito, pessima azienda se così si può chiamare
Response from MT4Professional· Feb 26, 2024
Hi, you have started the trial on MT4Professional.com on 02/09/2024 12:27:50 AM. We have sent you several emails before the end of the trial. So yesterday you were charged after 14-days as stated during the registration. Processing refunds incur costs for us. Could you help us understand why we should bear these costs due to a missed cancellation on your part? Without direct communication from you, it's challenging for us to anticipate your intention to cancel. The website is currently available only in English. May I ask what motivated you to subscribe, despite the potential language barrier? Regards
Juan Sebastián R.
Posted
I don't want your service anymore
Response from MT4Professional· Jul 15, 2023
If you want to unsubscribe, why are you writing a 1-star review? You never reached out to us asking for cancellation. Please, let us remind you can cancel your subscription by logging into your member area, otherwise you can open a support ticket and our support team will assist you with any needs or concerns you may have.
Rich B.
Posted
I am new to trading. The program was too difficult for me to understand. It may be a good tool for the person that has ben trading for some time.
Response from MT4Professional· Apr 22, 2023
Hi Rich, have you tried to schedule the free on boarding call?
Wardell
Posted
Not what I expected. My opinion i don’t have to download nothing to know how it works. I watched the videos and not for me can’t get mad at an honest opinion
Response from MT4Professional· Feb 17, 2023
Why is it not what you expected? What did you expect? According to our records you have subscribed but you have never tried MT4Professional, so how could you say that is not what you expected?
Cajetan I.
Posted
This MT4 Professional is Fraud. They steal your money the moment they get hold of your account number. If you cancel before your trial periods end they will still charge you. They lack basic customer service skills. Please check your statements regularly if they have access to your account information. Even if don't use the trial periods they will still go to your account to steal your money. They are scammers!
Response from MT4Professional· May 9, 2021
Hi Cajetan, we checked our billing system and we discovered you created 2 different accounts with 2 different emails: * The first one on 6 Jan 2021: c******@hotmail.co.uk * The second one on 19 Jan 2021: c************@gmail.com First of all, why have you created an additional account? Maybe you wanted to bypass the free trial limitation by creating a new account without paying for it. It doesn't seem fair behavior. You unsubscribed only from the c******@hotmail.co.uk account (https://imgur.com/9lsjyTp), but you have never unsubscribed from the c************@gmail.com account (https://imgur.com/A8KG8KR). So since you have NEVER unsubscribed from the c************@gmail.com account, after the trial period you were charged as explicitly stated during the registration process. However even if you were charged for your fault, we refunded you (https://imgur.com/ncSQAQO). Not only this, you tried to subscribe again multiple times using the c******@hotmail.co.uk account (https://imgur.com/4Ybh2hU). It doesn't seem to be the behavior of someone been stolen. You said you have never used the software, but you have downloaded it and you scheduled an appointment for a dedicated FREE one2one. However, you never showed up to this meeting, making us lose time for a meeting without anyone and you have deprived others really interested in MT4Professional of this slot. Your entire behavior does not seem to be fair. We have done everything to help you, offering also additional FREE consulting, but you have refused it. You said we have stolen money, but without any proof. Instead, we have provided you with proof of your non-fair behavior and that the charge was caused by your non-fair behavior since you have created 2 different accounts. Are you still sure we are the "scammers"?
