Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Greg W.
Posted
My dog is on the cusp of a large. He’s only a Staffordshire terrier. Should increase bed size metrics per dog . But he loves it. Tucks in nicely. Would buy again …
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Greg. Nice! Very glad that your dog still love the product. We are sorry for your negative experience with product sizing. I want to assure you that your feedback does not go unnoticed. Thank you and have a nice day! -Team MrFluffyFriend™
BRIAN S.
Posted
SLOW DELIVERY. SMALLER THAN ADVERTISED. DISAPPOINTING FOR THE MONEY.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Brian. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue. We try to constantly improve them with helpful feedback like yours. Thank you and have a nice day! - Team MrFluffyFriend™
ag
Posted
Really bad customer service. Ordered a dog bed two months ago still don’t have it, the company have told me to chase it instead of them, not had a refund and still don’t know where my parcel is!
Response from MrFluffyFriend™· Jan 20, 2023
Hi there! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Patricia C.
Posted
The minute the gift was unwrapped our dog stretched out and loved it. Could not be more pleased!
Response from MrFluffyFriend™· Jan 28, 2023
Hi Patricia! Nothing makes us happier than knowing that your pet loves our product. Thank you so much for your feedback!🐾️
Stasy B.
Posted
Super soft my baby girl loves it just wish it were bigger. It was much smaller than I anticipated. And shipping took a while.
Response from MrFluffyFriend™· Jan 28, 2023
Hi Stasy! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Angel B.
Posted
It’s pretty sturdy! Tough! But the dogs won’t sleep together😢 I really like it! Have not washed it yet
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Angel. Glad that you like it. I suggest we wait a few more days so your dogs can fully adapt. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you! - Team MrFluffyFriend™
Mugsy
Posted
This bed is not worth the price if 113$. It’s flat, smells and you can feel the floor through it. I did not do my Research until after I ordered. I emailed within 10 minutes of ordering to cancel order. I emailed 7x, and received no response except “Simon test”. Waited 3 weeks for it to come from overseas, and emailed to return at my expense. Or they will offer me 15% back(16$ or so) now I’m stuck with a useless bed, and unknown return fees- there is no phone number or physical address for them. Save yourself the headache and do not order this bed. Buy from a reputable company ( with an address and a phone number) and you’ll be much happier. They advertise the bed as number 1 anxiety bed- there is no way this claim is to be true as it has little to no stuffing. The hair of the bed is failing out and wouldn’t last one washing cycle. Do your reach in Mr fluffy friend before you order. This bed is not worth the 113$ I paid let alone the non “sale” price. Disappointed in the lies told by the company on the quality of the bed. Cheap bed not the one pictured on website. Do not buy. If it seems too good to be true it probably is- that’s the case with this bed. Update- they emailed back now offering me 30% off but still will not provide me with an address to return bed to. Update- TO RETURN YOU HAVE TO SEND IT TO CHINA at your cost. Update- they replied to this review with “ contact us to make it right” I already spent weeks going back and forth with them that the bed is NOT the bed pictured. All they would offer is 30% off. If you want this bed go to any knock off china site and it’s 10$. I will contact again to see what they will do- if anything.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Mugsy! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Kimberly R.
Posted
The picture of the dog bed makes it look full and like it stands up at the edges on its own because it is so full and thick. However, after unpacking my XL bed and letting it expand after shipping it was nothing like the picture. The bed I received feels thin and the bottom pad doesn't even extend all the way to the surrounding edge. Very disappointed for the price paid.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Kimberly! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
