Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
N. P.
Posted
The size was smaller than I expected. It doesn’t fit my dog. The quality I’d good.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, N. Thank you for your feedback. We are sorry for your negative experience with the product sizing. I want to assure you that your feedback does not go unnoticed. We try to constantly improve them with helpful feedback like yours. Thank you and have a nice day! -Team MrFluffyFriend™
Waddlesthegreat
Posted
This company is great as the prices are good and the delivery is fast. The company is very communicative through emails which makes it simpler and easier to buy products.
Response from MrFluffyFriend™· Jan 24, 2023
Thank you so much for taking the time to leave us this amazing review.
Lynn
Posted
Smells like chemicals. Didn’t even open it. Terrible customer service…won’t address a full refund. Won’t tell me it has to be shipped to China and will cost more than cost of item. Won’t pay for return shipping when I won’t subject my household to the chemical formaldehyde smell of the bed or packaging and they pretend I’m the first person to ask such a question. Lying company. Read all the horrible reviews.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Lynn! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Jennifer H.
Posted
It took over three weeks for me to receive my dog bed despite paying for expedited shipping. The tracking number sent to me was erroneous so I couldn’t even track my shipment once it was finally in transit. When my package arrived, there was a huge hole in the side with stuffing already spilling out AND the bed smelled like an industrial fire. Terrible service and quality. The only thing that My Fluffy Friend did right was refunding my money.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Jennifer! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Kim J.
Posted
My dog really likes his new bed.
Response from MrFluffyFriend™· Jan 24, 2023
Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
Gina B.
Posted
Dogs loved it! Buying more!
Response from MrFluffyFriend™· Jan 24, 2023
We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
Ryan K.
Posted
Bed was poorly made. Small and cheap. Would not recommend to anyone. You can buy bigger better made beds at Walmart for cheaper. Don't waste your money
Response from MrFluffyFriend™· Jan 19, 2023
Hi Ryan! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
customer
Posted
I really liked the bed but m dog didn’t. He doesn’t go into it.
Response from MrFluffyFriend™· Jan 20, 2023
Hello. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
