Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Ronald F P.
Posted
Your product is very good as expected. However, wait time to receive was well beyond your listed 7-21 day shipping.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Ronald. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Cecilia B.
Posted
Our dog loves it!
Response from MrFluffyFriend™· Jan 24, 2023
Hi Cecilia! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
NMithani
Posted
Please don’t trust this site and their customer service! We received our order after 4 weeks and got the wrong item. After another 8 weeks of emailing the customer service team, they refused to refund me even though a wrong item was sent. The only way to do that was to ship the product back (incur cost for shipping myself). However, I didn’t trust their team to even acknowledge my return so I decided not to waste my time. Please do yourself a favor and purchase this knock off item from Amazon for more than half the price!!! Wish I knew this sooner. This was the worst online shopping experience I’ve ever had!!!
Response from MrFluffyFriend™· Jan 20, 2023
Hi there! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
michelle
Posted
I ordered a bed almost 2 months ago and haven’t received it. It was delivered to our local post office and then returned to company because of an issue. No one has reached out to me to rectify. Still awaiting either my product or my money back!
Response from MrFluffyFriend™· Jan 20, 2023
Hi Michelle! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Wayne S.
Posted
ZERO STARS!!!! What a RIPOFF!!!!! What a SCAM!!!! DO NOT waste your money!!!!! NO PHONE NUMBER!!!! NO PHYSICAL ADDRESS!!!! We ordered a LARGE bed and they sent us a SMALL BED. CUSTOMER SERVICE SUCKS!!! STAY AWAY FROM “MRFLUFFYFRIEND”!!!!!
Response from MrFluffyFriend™· Jan 20, 2023
Hi Wayne! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Richard S.
Posted
we ordered 2 dog beds on 26 December, the tracking system they use is unfathomable, with no phone numbers for the courier. Part says its in transit and part says its delivered which it isn't. The customer service is non existant. I have a bad feeling we have been scammed. Never ever buy from this firm
Response from MrFluffyFriend™· Jan 20, 2023
Hi Richard! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Barbara B.
Posted
Took forever to get but like the product.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Barbara. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our delivery service. I'll forward this to the team. Have a nice day! -Team MrFluffyFriend™
Lucy J.
Posted
This product was nothing like the picture. Would not reccomend to anyone.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Lucy! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
