Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Julie H.
Posted
Well made product and light enough for our Jack Russell to pull into the sun albeit the living room or garden. Gwilym’s favourite bed
Response from MrFluffyFriend™· Sep 1, 2024
Julie, it's so great to know that Gwilym has turned the bed into his favorite hangout, both inside the house and out in the garden! 🫶 Thanks for letting us know how perfectly it fits your Jack Russell's needs.
Berg
Posted
I was initially concerned when our bed arrived due to the size of the box. It was packed with care and as I opened it, the bed fluffed right up! It took our pet a few days decide it was okay to lay on it and now it is his favorite place to lounge. We have a Bernedoodle that weighs 70lbs and he has plenty of room to stretch out.
Response from MrFluffyFriend™· Sep 1, 2024
Hi Berg! I'm glad to hear that your Bernedoodle has found a new favorite spot! It's amazing how the bed fluffs right up after being vacuum-packed. I'm happy to know that there's plenty of room for your furry friend to stretch out comfortably. Thank you for your feedback! 💗
Alice L.
Posted
Our lab lives this bed. It’s the first one he hasn’t torn apart!
Response from MrFluffyFriend™· Aug 30, 2024
Thank you for your fantastic review, Alice! We're so glad to hear that your lab loves the bed and that it's proven to be durable enough to withstand his playful side. That's exactly what we aim for! If you ever need anything else or have more feedback, don't hesitate to reach out. We're here for you and your lab! 💗 Best wishes!
Pauline C.
Posted
Purchased a extra large bed for my two Cockerpoos, love it. Great value and a great product, quality brilliant. I did contact customer services on various occasions to ask questions on the product, each time what a speedy reply,(same day if not next), so polite and helpful, excellent service.
Response from MrFluffyFriend™· Aug 29, 2024
Hi there, Pauline! Wow, thank you so much for the amazing feedback! We're absolutely thrilled to hear that your two adorable Cockerpoos are crazy about their extra-large bed. It really makes our day to know that they're cozy and happy with it. And you know what? It's just the cherry on top to learn that you thought the quality was out of this world! It truly warms our hearts when our customer service team gets a shout-out for being quick and friendly. That's what we're all about, making sure you have the best experience from start to finish. If anything else pops up, or if you ever need a helping hand, please don't be shy to get in touch. We're always here, ready to assist! Cheers! ✨
Kate T.
Posted
Mr FluffyFriend is great, Barnaby my schnauzer loves his bed In fact this is our second one. Easy to carry and keep clean, just short cycle on washing machine and it dry very quickly. I do recommend it.
Response from MrFluffyFriend™· Aug 28, 2024
Hey Kate, That's so awesome to hear that Barnaby's totally loving his new MrFluffyFriend bed! It's the best when our furry pals love their stuff, right? And bonus points for it being a breeze to clean up – I bet that makes your life a whole lot easier. Thanks for spreading the love about us! It means a ton that you guys are happy with our product. Welcome to the MrFluffyFriend squad, you two! 🐶🛏️
Dustin
Posted
Overall, the MrFluffyFriend pillows, blankets, and couch cover I purchased for my two Beagles have been huge hits with them (and me). I ignored most of MFF’s marketing material focusing in on 1) everything is washable, and 2) they were having a sale. However, I’ve never seen my dogs seek out a pillow or blanket like they do for these products. They nuzzle them like a moma-dog, and they sometimes refuse to come when chilling out on their pillow. My only critique is time from order to arrival can be a slow (a couple of weeks), but worth the wait.
Response from MrFluffyFriend™· Aug 28, 2024
Thank you so much for your wonderful review, Dustin! We're thrilled to hear that your two Beagles are loving their MrFluffyFriend pillows, blankets, and couch cover. It sounds like they've truly found their new favorite spots to relax! We appreciate your patience with the shipping time, and we're glad the wait was worth it. Your feedback is valuable, and we'll continue working to improve our service. Thanks again for choosing MrFluffyFriend!
MARTIN C.
Posted
After I had made my order, unfortunately my dog of 12years didnt have a chance to use it, as he died sooner than expected. I had bought this bed (£71 btw) hoping to relieve some of the stress and anxiety that he would be going through. On writing to explain my situation, and maybe return and receive a refund so I could place memorial plaque in my local pet cemetery (PDSA Woodford). I was quickly informed that their return policy involved sending item back to manufacturer in CHINA! I was extremely surprised/shocked at this, as I hadn't heard of sending anything back to country of origin before. Not only didn't I have the money approx.£40 to do this, but hoping it would reach destination and I would receive any refund seem highly unlikely. So I donated bed to PDSA as a thank-you. Please be aware of this policy which I do not think is fair or should at least be made visible on website.
Response from MrFluffyFriend™· Aug 27, 2024
Thank you for sharing your experience, Martin, and I’m deeply sorry to hear about the passing of your beloved dog. We understand how difficult this time must be for you. One of our customer support representatives has already sent you an email regarding your concerns and is awaiting your response to assist you further. We truly appreciate your feedback and are looking into the situation to see how we can help. Please don’t hesitate to reach out if you have any other questions or concerns.
GB
Posted
First of all, the bed is not what one is led to believe. It is floppy and too thin. Secondly I made a mistake and ordered duplicates. I wrote and was told the return address was in China. I did not think that was a goid choice as the address on the incoming package was from NJ. MAKES NO SENSE. I asked to return it there but just received the same lengthy return form to fill out going to China. Beds are not worth the price.
Response from MrFluffyFriend™· Aug 27, 2024
Hey GB, Thank you for reaching out and sharing your thoughts with us. I'm really bummed to hear that the bed didn't live up to what you were expecting, and I'm sorry for any mix-ups with the return situation. It looks like you're already chatting with our customer service folks, which is great! If you're still in need of a hand or have any other questions, just shoot them an email back. They're more than happy to sort everything out for you.
