Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Richard
Posted
Package has not been delivered to USPS, it's been almost two weeks. This probably a sc
Response from MrFluffyFriend™· Dec 15, 2024
We’re sorry to hear about the delay with your order, Richard. Unfortunately, without an order number, we can’t check the status. Please email us at [email protected] with your order details so we can assist you further. Thank you for your understanding!
Stacy
Posted
I ordered my dog bed on November 30th and still haven’t received it. Don’t know if it’s the delivery service but really wanted this for an event in mid December.
Response from MrFluffyFriend™· Dec 15, 2024
Hi Stacy, I'm really sorry to know you've been dealing with a delay on your order! It's a bummer, I get it. But, we're here to help! To track it down, we actually need your order number, which we can use like a secret password to access your info. If you could shoot us an email at [email protected], we'd be super grateful! That way, we can jump right in and figure out what's going on and keep you in the loop. Thanks so much for bearing with us!
Joseph L.
Posted
Vastly not worth it, never delivered timely, excuse after excuse. Still waiting. Suggest they use drones to deliver packages.
Response from MrFluffyFriend™· Dec 15, 2024
Hey Joseph, we're really sorry about the wait you've had to deal with. Our customer service folks just shot you an email with the latest on your order. Give your inbox a peek for all the info, and if anything's still unclear, just let us know. Thanks so much for sticking with us through this!
Profil
Posted
Hände weg von diesem Onlinhändler ist reine Abzocke , meine Bestellung ist schon seit 10 Tagen versand und immer noch nicht eingetroffen. Und wenn ich mir heir die bewertungen anschaue , werde ich nur billigste Ware als Hundebett bekommen das brauche ich NICHT Jörg Heermann
Response from MrFluffyFriend™· Dec 15, 2024
Wir entschuldigen uns aufrichtig für die Verzögerungen, Jörg. Unser Kundensupport-Team hat Ihnen gerade eine E-Mail mit einem Update zu Ihrer Bestellung gesendet. Weitere Informationen finden Sie in Ihrem Posteingang. Wenn Sie Fragen haben, können Sie sich jederzeit an uns wenden. Vielen Dank für Ihre Geduld.
Linda C.
Posted
On November 27 I ordered 2 antianxiey beds to go to two separate addresses. One bed is sitting in LA waiting for delivery for days now, the other bed is in New Jersey,
Response from MrFluffyFriend™· Dec 15, 2024
We’re so sorry for the delay with your order, Linda, and understand how frustrating this must be. Our customer support team just sent you an email with an update on the status of your beds. Please check your inbox, and don’t hesitate to reach out if you need further assistance. We're here to help and will do everything we can to get this sorted for you!
Shelley P.
Posted
I haven't received it yet. Where is it?
Response from MrFluffyFriend™· Dec 15, 2024
We’re really sorry to hear, Shelley, that you haven’t received your order yet. Unfortunately, we’re unable to check the details without an order number. Please email us at [email protected] with your order information, and we’ll be happy to assist you further. Thank you for your patience!
Kathleen B.
Posted
I haven’t received the dog bed I ordered on November 29th. It would have been nice to be able to speak with an actual person during this time. I am not even sure this is an actual business and fear you have my information and it is somehow on the dark web now
Response from MrFluffyFriend™· Dec 15, 2024
We are sorry for the delay with your order, Kathleen, and any concerns this has caused. Rest assured, one of our customer support team members will send you an email shortly to update you on your order status and address any questions you may have. Thank you for your patience, and we’re here to help!
Christian
Posted
Was für eine schlechte Qualität, DAS IST MAXIMAL EIN FLAUSCHIGES HANDTUCH und hat mit einem Hundebett nix gemeinsam. Jetzt schaue ich mal, wie die Rückstattung läuft…
Response from MrFluffyFriend™· Dec 15, 2024
Hallo Christian, es tut uns wirklich leid zu hören, dass das Bett nicht deinen Erwartungen entsprochen hat. Einer unserer Kundensupport-Mitarbeiter hat Ihnen bereits eine E-Mail gesendet, um auf Ihre Bedenken einzugehen und Sie beim Rückerstattungsprozess zu unterstützen. Bitte überprüfen Sie Ihren Posteingang und zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Hilfe benötigen. Wir sind hier, um Sie zu unterstützen!
