MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™Reviews of mrfluffyfriend.com

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2.9

Poor

11,886 reviews

MrFluffyFriend™2.9Poor

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About MrFluffyFriend™

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!

MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.

Also known as: mrfluffyfriend.com
Website: mrfluffyfriend.com
Category: Pet Stores
Listed on Rated Honest: 2026

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MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Jane D.
Posted Dec 16, 2024
It’s always a bad customer service…
It’s always a bad customer service experience when you’re asked for a review and you haven’t even received the product… even though you ordered it weeks ago …,
Response from MrFluffyFriend™· Jan 3, 2025
Hi Jane, We're really sorry for the delivery hiccup. We totally get that you're frustrated. If you still haven't received the package by now, just get in touch with us via email, and we'll check on it for you. We're working hard to get to the bottom of this and get your stuff to you as soon as we can.
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Bogusia P.
Posted Dec 16, 2024
Na towar czekam już BB2…
Na towar czekam już 2 tygodnie,napisałam wiadomość do sklepu,ale bez odzewu!
Response from MrFluffyFriend™· Jan 3, 2025
Bardzo nam przykro z powodu czkawki, Bogusiu, z dostawą Twojego zamówienia i ciszą radiową w Twojej wiadomości. Nasi pracownicy obsługi klienta otrzymują wiele e-maili i ciężko pracują, aby nadrobić zaległości. Jesteśmy już po tym wszystkim i próbujemy dowiedzieć się, co się dzieje. Poinformujemy Cię o tym, co dzieje się z Twoim zamówieniem i zrobimy wszystko, co w naszej mocy, aby jak najszybciej rozwiązać problem.
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hamsbonesaol.com
Posted Dec 16, 2024
I still have not received the bed
I still have not received the bed. Tracking shows it still in New Jersey, where I believe it's been since the 5th of December.
Response from MrFluffyFriend™· Jan 3, 2025
Hey there, We're really sorry that you're having to wait so long for your order. It's not what we want for you. If you still haven't received the package by now, we'll help you track it down. Just send us an email at [email protected]. We're on it, and we're sorry for the hassle.
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Randy S.
Posted Dec 16, 2024
Item coming by wagon train that never left the depot
Ordered Item on 12/1, shows at shipper 12/5 still have not received item on 12/15. UPDATE They asked me to wait 7 days for them to resolve the shipping issue. I just checked and the item is still listed as being with their third party shipped where its been listed since 12/5/2024. I have informed them that I no longer want their product and that I want a full refund of the purchase price immediately. I told them that if they had not responded by tomorrow morning I am going to contest the charge on my credit card. DO NOT DO BUSINESS WITH THIS COMPANY. I believe that no product was ever shipped and that its just a scam. If I could give them a lower rating than 1 star I would do it in a second.
Response from MrFluffyFriend™· Dec 18, 2024
Hey there, Randy! I'm really sorry to hear about the trouble with your order. We totally get how annoying delays can be. Rest assured, we're on the case and checking it out for you right now. You should get an email with the latest info pretty soon, so keep an eye on your inbox. Thanks so much for hanging in there with us! We really appreciate your patience while we sort this out.
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Merna
Posted Dec 15, 2024
Not received.
Still have not received my order. Order on December 1, 2024 and as of December 15 not received. RECEIVED DECEMBER 31st.
Response from MrFluffyFriend™· Jan 3, 2025
Dear Merna, We're really sorry for the delivery delay. It's not what we want for you. Could you please get in touch with our customer service team at [email protected] if you haven't received the package until now? They'll check on the status and do everything they can to get it to you as soon as possible. Thanks for bearing with us.
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Gustavo R.
Posted Dec 15, 2024
I haven't received my MrFluffyFriend bed yet.
I haven't received my MrfluffyFriend bed.
Response from MrFluffyFriend™· Jan 3, 2025
Gustavo, we're sorry to hear that you're still waiting for your order. It's not the best news, we know. Could you reach out to our customer service at [email protected]? They'll help you out and make sure your order gets to you as soon as they can. Thanks for your patience.
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Iva
Posted Dec 15, 2024
This is a follow-up to my last review
This is a follow-up to my last review. Two packages were delivered but the one order with two cat beds and a paw washer only had one cat bed. The second package was the dog bed - which I haven't opened yet but don't know it it's the xxl size I ordered. I've contacted customer service regarding a refund for the bed and paw washer that were not included but I was charged for those items - no response yet on that issue. The policy on refunds is very misleading - in order to return the item will probably cost more since they are packaged in such a way that once the package is opened the bed explodes into a very large item that cannot be replaced in the original package but will require a large box and will be very expensive to return. Beware before purchasing - read the satisfaction and return/replace policy carefully.
Response from MrFluffyFriend™· Dec 18, 2024
Thank you for your review, Iva, and I apologize for the issues you've experienced with your order. Our customer support team is already assisting you with this and will be following up to find a satisfactory solution for the missing items and return process. We appreciate your patience as we work to resolve this for you. If you need anything else, please don't hesitate to reach out.
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customer
Posted Dec 15, 2024
Don’t order from this company
Don’t order from this company. They are a scam. Take your money and don’t ship your product. They give you a USPS shipping code that never gets picked up in NJ. Stay away.
Response from MrFluffyFriend™· Dec 18, 2024
Hi, Thank you for sharing your experience, and I’m very sorry for the inconvenience this has caused. Our customer support team is already looking into this and will be in touch with you shortly to resolve the issue. We appreciate your patience as we work to address your concerns.
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