MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™Reviews of mrfluffyfriend.com

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2.9

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11,886 reviews

MrFluffyFriend™2.9Poor

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About MrFluffyFriend™

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!

MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.

Also known as: mrfluffyfriend.com
Website: mrfluffyfriend.com
Category: Pet Stores
Listed on Rated Honest: 2026

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MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Steven L.
Posted Dec 19, 2024
Crooks Pure and simple
Crooks. Pure and simple. Tried to exchange dog beds for a larger size and they want you to ship to CHINA!!!! The postage in a box would be more than the beds cost. They know that. Also had a very hard time getting ANY customer service answer. ANOTHER CROOKED CHINESE COMPANY
Response from MrFluffyFriend™· Jan 3, 2025
Hi Steven, I'm really sorry to hear about your return troubles. I totally get how annoying that can be. If it's still not sorted by now, we'll continue to assist you via email.
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MRS MAXINE H.
Posted Dec 19, 2024
Do Not Purchase from here!
Do Not Purchase from here! Purchased 3 beds. One was perfect 2 were to small. Contacted customer services to advise. Given return address, which was China, great expense. Still not received refund and now they say customs charges. The beds were not that good and went to a local supplier for a much superior quality. Still not had my refund and all within the 30 day guarantee. Uk website but returns are not.....this is not how to do business
Response from MrFluffyFriend™· Jan 3, 2025
I'm so sorry for the trouble with your returns and delays, Mrs. Maxine. We're working on making that process smoother. I can see that our customer support representative has provided more details about your return, and is awaiting your response. We look forward to getting this resolved for you!
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customer
Posted Dec 19, 2024
Never received bed or blanket.
Never received bed or blanket.
Response from MrFluffyFriend™· Jan 3, 2025
Oh no, I'm really sorry for the delay in receiving your order. If they're still not delivered by now, rest assured that I'll do some digging and help you track them down.
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Nicole S.
Posted Dec 19, 2024
I still have not received the bed and I…
I still have not received the bed and I ordered it 12/2. It’s now 12/19.
Response from MrFluffyFriend™· Jan 3, 2025
Hello Nicole, We totally get that it's a bummer when your order takes longer than you thought it would. We're really sorry about that and we're working hard to sort things out. We're keeping tabs on your order and will keep you in the loop about what's going on. Thanks for bearing with us, your patience is really appreciated.
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Keith F.
Posted Dec 19, 2024
I think my girl will love it if we ever…
I think my girl will love it if we ever get it. It’s taking forever. Evidently it’s coming from China to be taking this long. As you can tell I’m very irritated. I contacted the business about it but they didn’t seem to concerned.
Response from MrFluffyFriend™· Jan 3, 2025
I'm really feeling your pain with this order delay, Keith. The package should be delivered by now. However, if you're still encountering issues with your order, I'll check it out and help get your stuff to you as soon as I can.
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John D.
Posted Dec 19, 2024
I placed my order on Dec 1
I placed my order on Dec 1, 2024. Today is Dec 19th and the dog pillow hasn't even been sent to USPS yet. I have sent multiple emails to MrFluffyFriend asking why nothing has been sent yet. This was something we wanted for our Frenchy in time for Christmas. Not only will we not see it, the company flat our refuses to refund our purchase. This is not a company you ever want to do business with. They really don't care honestly. Trust me on this...STEER CLEAR! Buy from a company that really cares.
Response from MrFluffyFriend™· Jan 3, 2025
I'm really sorry, John, for the wait and the radio silence. It's definitely not the experience we aim for. Our customer support folks have been receiving a lot of emails but are working hard to catch up.
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Consumer
Posted Dec 19, 2024
I still have not received my dog bed.
I still have not received my dog bed.. A shipping label was created Dec5 it’s been sitting in NJ since. On the 17 of December checked status it said it was received again at facility in NJ Dated Dec 18 and a time . Problem with that date and time had happened yet. I took pictures to prove it as well. I’m not going to be able to give as a gift at Christmas. Very unhappy. Was going to order another one once I seen it in person but I doubt that will happen. $80. And I have nothing but you took payment. I ordered a product from Australia and received it in 3 days. That was an international shipping, they were much quicker.
Response from MrFluffyFriend™· Jan 3, 2025
Hi, I'm really sorry to hear about the delay in the delivery of your order. By now, the package should have been delivered. But if you haven't received it yet, we'll look into it and help get it to you soon.
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Rudy Wilson G.
Posted Dec 19, 2024
I have NOT received my purchase
I have NOT received my purchase. I am trying and not succeeding to contact you for my dog bed or a full refund. BEWARE!!!
Response from MrFluffyFriend™· Jan 3, 2025
We’re so sorry to hear about the delay with your order, Rudy. We understand your concern and frustration. We’re actively working to resolve the shipping issue and will contact you with an update soon if you still haven't received the package by now. Thank you for your patience.
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