MoYustoreReviews of moyustore.com

Response from MoYustore· Aug 28, 2026

Hi Michel, We’re very sorry to hear that you never received your order, and we sincerely apologize for the inconvenience. Could you please confirm whether your order number is MY19689? If it is, we’d like to explain what happened. Unfortunately, the model you ordered has been discontinued. We sent you an email about this last month, but it’s possible that our message was filtered into your spam or junk folder and you didn’t see it. We’re truly sorry that you weren’t properly informed and that this caused such a frustrating experience. Please contact us at [email protected], and we’ll be happy to help you find a solution.

Response from MoYustore· Jul 10, 2026

Hi, Thank you for sharing your feedback with us. We’re sorry to hear that the snake head pendant was smaller than you expected. We completely understand that receiving a product that looks different from your expectation can be disappointing. We would like to clarify that the 2.5cm measurement shown on our product page refers to the width of the pendant (the widest part), not the overall length of the pendant. For a small and detailed piece like this, the length and width can be different, which may have caused some confusion. We appreciate you bringing this to our attention, and we will review our product description to see how we can make the size information clearer for customers in the future. We have checked your order and would be happy to help find a suitable solution. Please feel free to reply, and we’ll do our best to assist you. Thank you again for your feedback.

Response from MoYustore· Feb 28, 2025

First of all, we sincerely apologize for the inconvenience you encountered in this shopping experience. We have processed a refund for you on November 15, 2024. Regarding the issue you mentioned, we would like to further explain the situation: your order was identified as a high-risk order by our system, so the transaction was automatically terminated. We have tried to contact you and hope that you can provide proof of identity so that we can appeal to the system and restore the order, but unfortunately you replied that you cannot provide relevant documents. Due to system limitations, we cannot bypass this step and ship directly, so we can only process a refund for you. You have also received a full refund. We understand your disappointment and dissatisfaction and are deeply sorry for this. We are always committed to providing quality service to every customer, but in some cases, the system's security measures may cause some inconvenience. We are very grateful for your understanding and patience, and hope to have the opportunity to provide you with a better service experience in the future. If you have any further questions or need help, please feel free to contact us. We are always here to serve you. Thank you again for your feedback and wish you a happy life! Sincerely, moyustore team

Response from MoYustore· Apr 10, 2024

Sorry to hear about this situation! You can contact the customer support email [email protected] to check the status of your order. By sending your order number and logistics tracking number, we will give you a satisfactory answer~

Response from MoYustore· Nov 26, 2023

First of all, we sincerely apologize for the inconvenience you have encountered in this shopping experience. Regarding the production delay, it is indeed due to some technical problems with the production mold that delayed the delivery time. After the problem was resolved, we arranged the delivery for you as soon as possible and upgraded the transportation method free of charge as compensation to minimize your waiting time. Regarding the second-hand material issue you mentioned, we guarantee that all our products are made of brand new metal materials that have been strictly inspected, and each batch of materials is accompanied by an inspection certificate. We will never use second-hand materials, please rest assured. As for the problem of missing parts, we attach great importance to it. We support free replacement service. If you find any parts are missing, please feel free to contact us and we will immediately reissue the missing parts for you free of charge. We are very grateful for your recognition of our products, especially your appreciation of the appearance of the spider model. We are always committed to providing customers with high-quality products and services. Your feedback is very valuable to us and we will continue to work hard to improve our services. If you have any other questions or need further help, please feel free to contact us. We look forward to providing you with better service.