Poor
47 reviews
MotorGenicHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hello and thanks for visiting MotorGenic! MotorGenic is a Beast Industry, Inc., company located at Chino, California. MotorGenic is an independent business selling aftermarket parts and accessories for American and imported motorcycles, Cars, Trucks, SUVs and ATV. We have many items to offer at great prices, and we hope that you can find what you need here.
MotorGenic (motorgenic.com) has 47 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
Showing 25 reviews with 1 star · Clear filters
Mark C G.
Posted
I called them ordered from them paid the initial $400.00 fee to them for a 722.9 speed sensor for my mercedes and do you think I ever got the part or a phone call back from them, no way these guts are such a scam !!!!!!
Richard B.
Posted
The item I ordered was never shipped. They refuse to give me a refund. They are a total scam
Ulee M.
Posted
Do not order from this company. They are just a reseller, selling thing from eBay with marked up price. I ordered a Rear drive unit for my vehicle which was priced $300 more then the ones on eBay. It cost me over $900 and when I received it, it was the exact one from eBay. Had it professionally installed and it didn't work at all. Almost put me in the ditch several times when i started malfunctioning as i was driving it home. It then started grinding and vibrating the car. I contacted them immediately they told me they would give me 40% back and i should sell the part on marketplace to recoup the rest of the money that I would be out. THEY TOLD ME TO SELL A DANGEROUSE/FAULTY PRODUCT TO SOMEONE ELSE! When i told them that's not an option they said they'd give me 50% back and i would have to send them the product back which would cost me over $150. I had to charge back the purchase through my credit card who sided with me unanimously. I got my full return. DO NOT ORDER FROM THIS COMPANY !
Theo J.
Posted
I can't even remember at this point I just know I got a charge back because they didnt wanna give me a refund. Dont like that..
James Y.
Posted
Should be negative Ordered a part from the Feb 23rd 2026 waited a week no shipping info emailed them said should ship within 2 to 4 days i waited more contacted them a week later they then say that the part was back ordered and should ship within a week well that was 2 weeks ago now and nothing this place is a joke a bunch of scammers do not order anything from them
Mikaila
Posted
Been almost a month still not even a tracking number wish I would of read reviews this place is a scam I do not believe any of these reviews are real phone number is just a mailbox and don’t respond to emails will be calling my bank
Keith
Posted
No will answer the phone or return a call. I returned an order over a month ago and I haven't been reimbursed or updated on what's going on with my refund. This is the absolute worst customer service I've ever experienced with any company. I've read several reviews about how horrible the customer service is, now I can testify to the same. My order number is 220437.
Mike
Posted
Order was cancelled without explanation.
Response from MotorGenic· Jan 4, 2026
We are very sorry that you had a bad shopping experience. After our investigation, it turned out that the product was out of stock. There seems to be some issue with our automatic email system, which prevented the email from being sent to you. We have already addressed this deficiency. Once again, we apologize for any inconvenience caused.
