MotoBuys.comReviews of motobuys.com

Prices are good. Staff is attentive, helpful and welcoming. My order took just a little longer because of how far away I live from them. They let me know promptly that it would take a little longer and didn't leave me in the dark, I appreciated that a lot.

I chose motobuys after a different company didn’t have the time to return my email. I emailed motobuys and they responded in no time (I still haven’t heard back from the other company 😂). The ordering process was easy and they supplied a tracking number within 6 business days. I’m located in PA and received my Trailmaster 35, 12 days after ordering. The bike came in pristine condition. My only complaint is that the bike doesn’t come with assembly directions. I had to use a competitor’s assembly video on YouTube with a similar bike. No big deal if you have some kind of mechanical ability. Order from these folks, the customer service is amazing!

I bought 3 tv's and a bike from Moto buy. Even though I paid for the assembly, they did not do it right. First 125, the throttle was stuck because of tightening. For the second 125, the rear brakes were stuck because the foot brake was adjusted wrong. The bike didn't start and that is my next thing. I had appointments for all three but no one called. I would NOT buy from Moto Buys, save the money and go to your local or closest shop for a Chinese quad.

I purchased a RPS 125DLX 17" front rim 14" rear. Well they shipped me a different model and want me to pay 15% restock fee and return shipping of $400 then proceed to tell me they don't sell that model on their website it says that's the model I bought on my receipt shows the picture of the bike the name the SKU and then tell me you don't sell that bike they clearly don't give a flying F about their customer I just spent over $3,000 at this store and they can't even make this right by far the worst customer service I've ever experienced in my life they act like our hard-earned money is nothing as long as they're paid where's the integrity?? Please make this right motibuys. Andrew was no help at all and BOB never answered any calls or emails.

Bought an Ice Bear bike from them. First of all came with no instruction manual for assembly, so had to figure that out for myself. Second the bike was defective, and the battery cables weren't long enough to reach the battery, how do you mess that up? They never returned or answered my calls, so now I'm stuck with a $1400 paper weight. NEVER BUY FROM THESE PEOPLE!

Great customer service on parts as my crate bike was missing the exhaust when I received it the parts service communicated with me until I received everything

Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing . At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600!!!! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

I purchased a Trailmaster T125U Rancher style, ATV 125cc in November of 23. A great looking quad that my little boy loved until the spindle bolt came out while he was driving and made him flip. Thank God, he wasn't hurt. After realizing it wasn't his mistake of controlling it, I looked at the quad and noticed nothing was broke on the suspension and searched all over for the bolt and even found the nut. And sure enough the threads stripped out causing the lock nut to slip and the bolt to come out. Once the spindle lost the connection, it fell and caught ground and the rest is history. Again, thank God he wasn't hurt. Charlie, the very stern and extremely unfriendly customer service yep informed me that it was my duty to check all bolts and nuts on this unit and had no care in the world about the situation or my son but just knew that it was now wrecked and damaged and now voided on the warranty. I own Honda and Kawasaki products. Unfortunately they don't provide a decent child size unit with these features and the big names are 3 times as much and they don't even have headlights or reverse on of them! But i docheck the chain and the oil drain and shocks and items such as that, but never in a million years would think to check the Chinese spindle bolt and nuts. Just insane to think they sell these for thousands of dollars by using the cheapest parts possible. I just can't believe this company doesn't care, truly, about the safety of their customers. Just blows me away. So I'm gonna go to Ace Hardware and purchase grade 8 bolts and put it back together and update it now that I have to warranty to worry about...all in all, it's a great little quad that just needs a little push to be safe and incredible. Just be careful and swap out the front spindle bolts asap. If he would have hit something or been on massive bumpy terrain, I'd totally understand because it would be neglect. This had 5 hours, maybe max on it...and it could have seriously hurt my kid or much worse.