Moresoo HairReviews of moresoo.com

Response from Moresoo Hair· May 12, 2026

Hi Lily-Ann Thank you for your feedback. We take all concerns seriously and are confident in the quality of our products sold directly on our official website, which come with a quality guarantee. Products from other channels or third-party sellers may not reflect the same quality or service. However, we were unable to locate any order associated with your review in our system, and we have not received any emails from you regarding this issue. If you purchased directly from our website and are experiencing any quality issues, please contact our customer service at [email protected]. We will be happy to assist you and provide a solution. Thank you for your understanding.

Response from Moresoo Hair· Oct 23, 2026

Thank you so much for taking the time to share such a wonderful review! Hearing that you had "the best customer service ever" completely made our day. It has been an absolute pleasure doing business with you as well. We are deeply grateful for your kind words and your strong recommendation—knowing that we were able to make your experience so positive means everything to our team. Thank you for choosing us, and please don't hesitate to reach out if there is ever anything else we can do for you. We look forward to serving you again in the future!

Response from Moresoo Hair· Apr 23, 2026

Hi Crystal, The 6×6 fishnet topper is made from 100% virgin human hair. It is not blended with synthetic fibers. The shade #8C/60 is created using a controlled, plant-based coloring process to achieve a light blonde blend while maintaining hair integrity. Hair that has already been lifted to this level does not guarantee further lift, even with 40 vol developer. This is a well-known limitation when working with pre-lightened hair and not an indicator of synthetic content. We also want to be clear. We do not recommend bleaching extensions under any circumstances. Just like natural hair, aggressive lightening especially with 40 vol can cause severe damage, breakage, and unpredictable color results, while significantly shortening the lifespan of the hair. A strand test and controlled processing are always expected before any chemical service. We stand behind the quality of our products. At the same time, we have not received any direct contact from you and are currently unable to locate your order based on the information provided. If you would like this properly reviewed, please contact our support team with your order details. We are open to resolving legitimate concerns, but we can only proceed once the order can be verified.

Response from Moresoo Hair· Oct 23, 2026

Thank you so much for your kind words and review! While we sincerely apologize for the delay and headache caused by the USPS shipping issue, we are so glad our customer service team was able to step in, resolve the situation, and turn your experience around. As a first-time customer, your trust means everything to us! We are thrilled to hear that your installation went smoothly today and that you are loving the hair quality so much. Knowing it’s your favorite extension yet brings a huge smile to our faces. Thank you for choosing Moresoo, and we look forward to assisting you with your future orders!

Response from Moresoo Hair· Mar 23, 2026

Thank you so much for taking the time to share such a touching review. We are incredibly moved to hear that Moresoo has been able to support you during your hair loss journey. We understand how personal and emotional this process can be, and it is our primary goal to provide not just high-quality products, but the compassion and sensitive service our customers deserve. We are also thrilled to hear that your stylist recommended us—having the trust of hair professionals means the world to us. Knowing that we’ve helped you feel more comfortable in your daily life is the greatest reward our team could ask for. Please know that we are always here for you.