MoparReviews of mopar.com

Review by Anonymous User I ordered a part and got the wrong part. After the final day of their 30 day return I finally called to get a shipping label. I spoke with Joe, a RMA parts Manager. He was incredibly rude, refused to discuss how mopar is at fault and hung up on me right before threatening me to negate my return at all. I would highly suggest not using these folks. Look somewhere

I had terrible experience buying from Mopar. I ordered the touch-up paint that they advertise on their website. The picture and description of the touch-up paint that they state on their website are completely untrue from what I received, they sent me a completely different paint. They sent me the old touch-up paint design, thin as a regular pen, without an additional clear coating. And on their website they advertise a completely different the touch-up paint design is all-in-1 tool for all your touch-up repairs on Chrysler, Dodge, Jeep, Ram, and Fiat vehicles. The tool features an abrasive prep tip, exact-color match paint, and clear coat). My touch-up paint what they sent me was without a clear coat. Nick the seller tried to convince me that this is a new paint that is already diluted with a clear coating. But the clear coat layer must be applied only after the main painting and cannot be mixing with paint together during the painting. Scammers

I recently purchased an Essential Care Plan from Mopar.com, which includes two oil changes at any dealership. However, when I tried to book an appointment at J Star and another dealership, they told me I would have to pay an additional $40 per oil change. When I contacted Mopar, they stated that dealerships may have different rates and couldn't help me. I raised the point that I provided my VIN when purchasing the plan based on which you suggested the plan specific to my vehicle, so they should be well aware of the vehicle's requirements. Despite selling the plan directly on their website, they were not ready to honor their rates.

Mopar was useless in dealing with the Jeep dealership that I repeatedly took my vehicle to for the repair of the same thing. I also had to pay a higher deductible because the second time, less than four months later, the a/c blower went out again. But now I have to use the extended warranty, which had a higher deductible. The jeep dealership, MacHaik in Ridgeland nor Mopar assumed any responsibility for the failed a/c.

They wont honor presold oil change and tire rotation on a totaled jeep. Non transferable.

Mopar now wants me to buy an extended warranty when they would not replace a steering stabilizer bar ( 2 dealers) because factory said it had to have more slack than what it did. Bought a better grade aftermarket for $10 more, stopped Al shimming. Why would I buy anything extended when you set the bar so high so you don't have to warranty within your 36,000 mole warranty? If be even dumber to buy from you people. R. W. Price ps, sure won't buy from Carlock jeep st tupelo, Ms. They will lie and tell you never been wrecked, not the one I drive now, and claim they can't find Carfax but will mail it , never do, then want to charge for front end alignment day after I bought it, took it to another dealer, said too much damage to frame. Did they offer to trade for something else, sure allowing me $10,000 less than what I have 2 days before. 'Good'peope to trade with beat anybody's price by $500 or give you $5000. Never happen. This was about may 2021 on a 21 Mojave and I complained and no one listened, I'm done with Carlock and no more jeeps.

Worst customer service and most unresponsible and unprofessional employees that have no clue of what’s going on. Been waiting for a refund check for my total vehicle since October 2023. We are now in March 2024. They did finally send me a check and they stopped it for no apparent reason. I’ve been having to call them over 35 times since, they totaled my car on October 26, 2023 to get my check. The customer service and the representatives have no clue what day of the week it is never mind what year it is. There is no professionalism and no common sense four year-old daughter daughter has more sensibility and understanding than the people that answer the phone at customer service. It is pathetic that Chrysler Jeep Mopar allows this to go on a multi billion dollar company. You guys are pathetic and letting these people run your company and be so unprofessional is very sad because I love my jeeps.

If I could give it a 0, I would. I cancelled my extended warranty 2 weeks after I purchased my Jeep Grand Cherokee. It took me a year and over 15 phone calls to get my money back! Every excuse was given. “Sent it to wrong address at Stellantis,” who is my loan company. Stellantis OWNS the MOPAR company! “A supervisor would call me.” Never happened. “Check would have to be re-issued.” “It has been sent.” Wrong! Finally, I was told it had been sent but it could take 15 business days for me to receive. What…by Pony Express!?!? It took the FULL 15 business days. I will never buy from Chrysler, Jeep, MOPAR again. And..don’t ever let anyone set up a loan with Stellantis!