MoparReviews of mopar.com

Its absolutely horrendous. I made an online order and then the next day received an email saying it was canceled. Tried calling to follow up and find out why. Each time I spoke with someone I was then provided a different number to call because I wasnt given the correct phone number. Finally was able to track it to East Carolina Chrysler Dodge Jeep Ram FIAT once on the phone with them was informed the manager deals with that and to keep watch of my email because he should send a follow up. I didnt cancel my order and now I cant find why it was canceled. I highly recommend avoiding them if possible.

Horrible customer service!! Very rude. Don’t waste your money with the company.

I placed an order online. Completed the stores compatibility option on the site. The item I needed was a match. The following Monday I received an email stating they needed my vin. As it was a frequently returned item. I asked if there were more the one design for the part I was ordering after two more emails I was told to give them the vin or they would cancel the order. I won't be doing business with a company that can fulfill a simple order.

I ordered a front air dam for my charger. The part itself is fine. The fact that the hardware to mount it is sold separately is miserly and cheap. The website doesn't state that the hardware is sold separately. It doesn't provide links to those parts either. When contacting Mopar by phone, I was given three part numbers for the hardware of which only one comes up in a search. That is a bag of 8 screws for 78 dollars. Shame on them. I should expect it after learning of the non-recall issue for the Uconnect delaminated screen and having to shell out thousands to replace that. Stellantis a terrible company. I wish another corporation with a modicum of integrity would buy them out.

Passwords are impossible to create. It won't gove you anything useful without creating an account. Whomever developed that site should be unemployed by now.

Sent wrong parts, delayed shipment, then stated my other orders are cancelled for returning the wrong parts and continuing to delay shipment of my parts, while floating my money for weeks. Mopar has to be the worst fun company in the entire world. Do not ever do business or you will be taken by these scam artist.

I ordered a part from the Mopar e-store that ships from Pennsylvania and I'm in New York state not very far from them at all. I paid an extra $5 for expedited delivery however when I checked my USPS informed delivery I see that it's coming ground advantage and is going to take 5 days. I don't think it's very good business to tell people hey we'll ship it quick if you pay us more money and then ship it the slowest possible way. It seems par for the course with this company. I have to say my Dodge Ram 1500 Laramie is my first American car in a long time and I've been totally dissatisfied with the breakdown of the parts and I've had four recalls two of which never fixed the problem. I guess I have to go back to Japanese models, my last vehicle was an FJ Cruiser which I drove for 7 years and only had it changed tires in the oil, I should be able to expect that from an American car. I tried. And in addition I used to go to the dealer here but apparently they were ripping me off for work that didn't need to be done.

I have had an extremely disappointing experience with this dealership and the warranty process. My Jeep broke down while I was out of state. After having it towed to the dealership, my vehicle has now been sitting there for over a month, and they still have not started the repair. It took nearly two weeks just for the service department to receive approval to begin the warranty work, and after all that time, nothing has been done. Because I was stranded with my children, I contacted MOPAR for assistance. I was specifically told by their representatives to get a rental car and a hotel because I would be reimbursed. Based on that information, I paid for both. I have now been told that they do not reimburse those expenses, and the rental vehicle they arranged will not even be fully covered. The most frustrating part is that no one is willing to stand behind what their own employees told me. Instead of honoring the information I was given, I've been left paying out of pocket while my vehicle continues to sit untouched. I understand that warranty repairs can take time, but a month without repairs even beginning, combined with inconsistent information and a complete lack of accountability, is unacceptable. Customers should be able to trust the information they receive from company representatives, especially when those instructions involve spending hundreds or thousands of dollars. I hope this review encourages the dealership and MOPAR to improve their communication, take responsibility for the guidance their employees provide, and treat customers with the support they deserve during an already stressful situation.