Bad
191 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moonycozy is listed under Home Goods Stores.
Moonycozy (moonycozy.com) has 191 customer reviews on Rated Honest, with an average rating of 1.9 out of 5.
191 approved reviews, newest moderated first
Hector L Morales S.
Posted
I had an issue with what I ordered. They fixed the issue immediately. Thank you.
Response from Moonycozy· Apr 7, 2026
Dear customer, Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again. Customer Service Team
MR EDWARD M.
Posted
Quick and efficient service
Response from Moonycozy· Apr 3, 2026
Dear customer, Thank you for your lovely review! We’re delighted that you’re happy with our service. Your satisfaction is our biggest motivation. We look forward to welcoming you back in the future! Customer Service Team
Katt G.
Posted
I purchased wireless headphones with the translation option. For me, it was a little bit hard to install the apps and connect to my phone, but I am not tech savvy. On that note because Ella, the customer service Rep was excellent. She responded quickly was very helpful and polite. I am more than pleased with this company’s service 🌟🌟🌟🌟🌟
Response from Moonycozy· Apr 2, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
Carol
Posted
I receive my order. I was excited to open it, but when I did I discovered that my products had been damaged. The packaging was soaked and two of the bottles were near empty. I took pictures and sent them and a little note about what had happened. They sent me a message letting me know that they received my message, and that they were refunding my money. I also received an apology for they inconvenience.
Response from Moonycozy· Mar 31, 2026
Dear customer, Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon! Customer Service Team
Peter H.
Posted
The customer helpline was exceptional. Very understanding and useful. Thank you. 5*
Response from Moonycozy· Mar 31, 2026
Dear customer, Thank you for your lovely review! We’re delighted that you’re happy with our products/service. Your satisfaction is our biggest motivation. We look forward to welcoming you back in the future! Customer Service Team
Rushaunda R.
Posted
Thank u for handling this situation in an appropriate manner I really appreciate it
Response from Moonycozy· Mar 27, 2026
Dear customer, We really appreciate your kind words and positive feedback! It means the world to our team. We work hard to make sure every customer has a great experience, and we’re so glad we succeeded with Customer Service Team
Maverick B.
Posted
I placed my order January 15th. As of today March 26th. I haven't received my order yet. My account was debited immediately. And now there is no response from CozyllioCozyllio.com. I fill l have been Scammed!!! No response, no tracking information or anything. Just silent from the seller.
Response from Moonycozy· Mar 27, 2026
Dear customer, We’re sorry to hear about your experience. We’ve already reached out to you directly to help check the shipping status of your order. Our team will follow up closely and make sure you either receive the product or are properly refunded. Thank you for your patience while we sort this out. Customer Service Team
Mrs Muriel M.
Posted
Ils m'ont taxer 2 fois en 1 mois pour 1 seule commande, produits ne correspondent pas a la pub , voleurs a fuir! Se servent de votre carte de crédit à votre inssu !!!!
Response from Moonycozy· Mar 24, 2026
Dear customer, We’re sorry that this caused confusion. While we operate internationally, we are committed to providing reliable products and support to all customers. Our team is here to assist with any order-related concerns and ensure a fair resolution. Customer Service Team
