Average
413 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moonpod is listed under Furniture Stores.
Moonpod (moonpod.co) has 413 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
413 approved reviews, newest moderated first
Huynh
Posted
Incorrect shipment and the shipment was damaged
Response from Moonpod· Oct 1, 2021
Hi Huynh, first of all, we thank you for all your support on the Moon Pod! We appreciate your feedback, and we're sorry to know about this! Allow us to resolve this for you -- please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/products/moon-pod Thank you once again for all your support on the Moon Pod!
customer
Posted
I got my moon pod and the shape wasn't good. It wasn't filled enough. For $300 I thought it would be better. I reached out and they said that they'd automatically sent me refill beads for no charge when they came back in stock. I ended up having to reach out to them again. They said that it was in stock and I had to go to the website to order. It ended up costing me $29 when I thought it was complimentary. I'm not too happy especially spending $300 to begin with!
Response from Moonpod· Oct 1, 2021
Hi Alisha, first of all, we would like to thank you for your support on the Moon Pod! We appreciate your feedback, and we're sorry for any confusion or inconvenience here! Please feel free to reach out back to us, so we can correct this and resolve your concern with the Moon Pod -- feel free to open a chat with us on our website: https://www.moonpod.co/products/moon-pod or email us at [email protected]. Thank you for your understanding!
Sondra
Posted
Prompt shipping. Items in new condition as described. Perfect transaction in every way.
Response from Moonpod· Oct 1, 2021
Hi Sondra and thank you for your amazing support on the Moon Pod! We also appreciate your wonderful feedback and we can't wait for you to enjoy the comfort the Moon Pod brings! Thank you once again for your support, and should you need anything, feel free to reach out to us on our website anytime.
Brian P.
Posted
Garbage product and a straight up scam. No returns for a reason. No way to call because they know they sold you garbage. Sent me a body pillow full of stuff they use to pad fragile shipping. I ordered what was supposed to be a large pod big enough for two people. No cover to the mini pillow they sent either.
Response from Moonpod· Oct 1, 2021
Hi Brian, we appreciate your feedback and we're sorry for any confusion or inconvenience here! We see here that you placed an order for a Super Moon Pod, which is consists of two regular Moon Pod inner pods that you'll slide into a large sleeve (https://www.moonpod.co/products/super-moon-pod). And due to its size, this item is shipped and delivered in two separate packages for careful handling. And we're also sorry to know if your order was delivered without a sleeve! Please feel free to reach out to us on our website: https://www.moonpod.co/products/moon-pod, or you may also call us at 888-910-9945. Our phone line is available from Fridays to Tuesdays, from 11am EST to 3pm EST.
Kris B.
Posted
Ordering on line is quick and easy. However, once you push the button you’re stuck. Customer service nonexistent. They will refuse to cancel an order or notify Fed Ex to return merchandise that they falsely claim is “in transit.” Moon Pod.com is useless and their so-called customer service phone number has “business closed” recording. Be warned. You are on your own if you choose to buy anything from this company.
Response from Moonpod· Sep 30, 2021
Hi Kris, we appreciate your input and we're sorry for any confusion or inconvenience here -- we process a cancellation once a customer requests for it. However, in order for us to process an order cancellation or an order modification, we would need to reach out first to our fulfillment team to request to cancel the shipment of an order on their end. Once the shipment has been cancelled on their end, our system will then allow us to process an order cancellation/order modification. But please note as well that our team is working hard to process and ship all orders as quickly as we could. And once an order is picked, processed and shipped, we are unable to make changes or cancel an order. We do however, have options, should this be the case. And to further help you with this, you may chat with us on our website https://www.moonpod.co/ or email us at [email protected]. You may also call us at 888-910-9945, and our phone line is available from Fridays to Tuesdays, 11AM to 3PM ET so we can further assist you. Thank you once more for your input, and we appreciate your patience and understanding on this matter.
Christine S.
Posted
Ordered two bags and one foot rest. One of the covers for the bags wasn’t in the shipment. When I emailed customer service I got an automated response that did not address the issue (one cover missing). They responded by saying to take a picture. Hmmm..take a picture of a missing cover? I tried to respond again and got the exact same automated response as the first time. Horrible customer service and would not recommend. This is still not resolved.
Response from Moonpod· Sep 27, 2021
Hi Christine, first of all, thank you for your support on the Moon Pod! We appreciate your feedback regarding your order and our service, and we're sorry to know about this! Rest assured, we will take note of this in order to improve our work at Moon Pod. As for the missing cover -- and once more, we sincerely apologize for this warehouse accident, we will correct this for you and request to send you a replacement sleeve as soon as possible! We will email you again about this, to send you the replacement. We apologize once more for any inconvenience here, and we thank you very much for your patience and understanding on this matter.
Karla R.
Posted
Took my money and no moon pod! Filed a claim with PayPal and they said my claim was denied because shipper provided them with a tracking number and said order was delivered. Well no it wasn't! This is a scam stay away. This should be no stars at all but you have to click one to continue with review
Response from Moonpod· Sep 20, 2021
Hi Karla, we appreciate your feedback and we're sorry for any inconvenience here -- allow us to further assist you with this! Please reach out to us via chat or email at [email protected], or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST. We hope to hear from you soon, so we can further assist you with your concern!
Oct
Posted
When you first get the Moonpod, it is great. Then you sit on it a few times, and it goes flat - just like any other beanbag. I regret this purchase more than any other in recent memory. It's a JOKE. The product is good for the short time it lasts, but don't be fooled. It's not worth $30, let alone $300.
Response from Moonpod· Sep 20, 2021
Hello Oct, first of all, we would like to thank you for your input. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And in order for us to better assist you with your Moon Pod product, please feel free to reach out to us via chat or email: https://www.moonpod.co/pages/faq, or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST.
