Average
729 reviews
moomooHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.
moomoo (moomoo.com) has 729 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
729 approved reviews, newest moderated first
Harry N.
Posted
DO NOT USE!!!! Moomoo claims they surrendered ALL of my funds to the state. When I contacted my state, they had nothing unclaimed. They didnt contact me, nothing! They lied about contacting me and blocked my account from being able to withdraw DO NOT USE!!!
CL
Posted
The most unpleasant experience that I ever encountered with MOOMOO. The account manager messaged me instantly after my application submission and informed me they’ve applied $20 cash back promo for me. INITIALLY they told me as long I deposited $100 I can get the cash back and it only lasts for 2 days. Afterwards, the account manager informed me it comes with condition which means I’ve to deposit $100 and perform 1 buy trade , maintain S$100 assets for 10 days to get $20 cash back. It seems like they can flip what they said easily which is not reliable as simple as that. Who knows what will happen one day if everyone gets onboard just like TD.
H. W.
Posted
Scam company that promises feee stock but does not follow through. Do not listen to YouTubers promoting this company. They need the money .. PFOF…
chen J.
Posted
Moomoo alot of fraud. At 1st it say free for life, after 2years it charged $1 per trade without informing you. And after that you cannot set a sell price above 40% of the current stock price which is stupid, means we must watch the stock all the time. If we use the price notification, sometime it will not work at all. What worst is some of the stock you set sell price, they automatic secretly sold half of your position without informing you at the end of the day with the current market price. It super cheating. I experience 4times at a lost and not dare to set sell price anymore. I informed 3 of their different agent, they just act blur and say i edit the price and sold my own. After that i keep complain they just say someone will get back to me and it took 3months and the most funny thing is when that person get back to me, link me back to the agent tell them what happen. Ping pong ball without solution.
Ron T.
Posted
Moomoo will hold deposits and force you into a margin call. They then liquidate your account to cover margin. After liquidation, your deposit will suddenly be completed, only after they basically steal your stocks. They are thieves and are not to be trusted.
Mohd bin S.
Posted
I am giving 4 only because the support answers kinda slow, but everything else is high level of service.Honestly can say that so far I am really getting what I expected.
Irene S.
Posted
Just opened an account following a link on your be that states one gets free STOCKS.. before i deposit any money (thank God .,) i wanted to the st their customer support,it's non existent, only a chat with a chat bot not a real human, that's scarry. So if that's the start it's not good. Chat bot said was human but responses were automatically all the time and unable to explain, the free STOCKS are not there , you just enter some draw which is a type of lottery if you get lucky you might get some again the chat bot you replied automatic non definite answers when I asked how this works. I find it preposterous and client abussive that they just take your money but give you zero support.. i use other platforms where I can actually talk to a real human as it should be.
Matt
Posted
Moomo was not a good experience, after I opened an account with them 2 days ago I tried to link my bank(SSFCU) to them, but it didn't let me!! I've been using my bank with 3 other brokers for years no problems. There's no live chat, only email, text or phone calls on their support end!! After calling and texting and emailing them several times, they said their system don't work with my bank and I should wire them the money!! Too complicated for me so I decided to shut down my account and that took a long time on the phone, as well!! I do not recommend broker.
