Great
360 reviews
Monport LaserHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
Monport Laser (monportlaser.com) has 360 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
360 approved reviews, newest moderated first
Bob M.
Posted
I was having some problems with the lightburn software, they got back to me right away and helped me get it sorted out
Response from Monport Laser· Jun 6, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Jack
Posted
Received a Reno 65W pro laser that never worked out of the box. Technical support was almost non existent. Monport guide me through taking the machine apart to troubleshoot. Monport was slow to respond and when the issue was found they could not get me the needed part. I have no idea why the could not send me a replacement laser so that I could send the defective one back. This fiasco went on for over a month.
Response from Monport Laser· Jun 10, 2026
We’re very sorry your Reno 65W Pro arrived non-functional and for the delays and difficulty you experienced with support. This is not the standard we aim to deliver, especially for out-of-box issues. We understand your frustration with the troubleshooting process and the delay in providing a clear replacement solution. Please contact us at [email protected] with your order details so we can escalate your case, review the missing part situation, and work toward a proper resolution. — Monport Support Team
Bob M.
Posted
The support team is very responsive and handles issues quickly. I had multiple problems with my new machine and this team did a great job answering my questions and resolving the problems. The issues I found on a new machine shouldn't have happened and I believe your manufacturing team needs to have better quality control. But the Support team did a great job!
Response from Monport Laser· May 30, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Karl S.
Posted
Monport (Liza) responded quickly when there was a shipping issue with the first unit. They quickly sent out out another unit which arrived in a few days. It was packaged very well with update packaging. Everything started up perfectly and I had no issues.
Response from Monport Laser· May 27, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Frank B.
Posted
Customer service was instrumental in replacing my laser that was damaged in shipping. I appreciate the prompt attention to a resolution. The true quality of a company is not proven when everything goes right, but how they handle problems when things go wrong. Monport did the right thing when shipping damaged the product.
Response from Monport Laser· May 27, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Nick H.
Posted
Helpful as always! They even created a video to show me how to get the issue resolved!
Response from Monport Laser· May 26, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Desiree P.
Posted
Using Tech support has been a great experience. I did have to wait for return emails for a day in between, but they got right to the heart of the problem and stayed up with me every step of the way. The solution is patience.
Response from Monport Laser· May 26, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Judy T.
Posted
Very experienced staff & so helpful, got our problem fixed with only 2 emails. We would recommend this company anytime because of the after sales service. Thanks so much for professional service. Judy & Lindsay Thompson.
Response from Monport Laser· May 26, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
