Great
375 reviews
momence.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
375 approved reviews, newest moderated first
Love Supreme I.
Posted
It took seconds to get connected with a real agent
Response from momence.com· Apr 15, 2026
Thanks for sharing! We’re happy you were able to connect with someone so quickly—speed matters.
Elaine
Posted
Lawrence answered my questions and addressed my concerns. I feel more informed and at ease after our conversation.
Response from momence.com· Apr 15, 2026
Thanks, Elaine! Great to hear Lawrence was able to answer your questions and leave you feeling confident and at ease.
ronny E.
Posted
Amazing problem solving
Response from momence.com· Apr 15, 2026
Appreciate it, Ronny! Glad our team could help with the problem solving.
Rosa P.
Posted
Momence has a serious bug causing duplicate bookings which are resulting in our clients being overcharged. Our long term members are sick of being overcharged and are quitting or threatening to quit. Member trust in our business has been eroded by this. We have been trying for months to fix it with the Momence support team but they refuse to take any reaponsibility, and just send us generic scripted responses. We have tried removing the duplicates but they keep reappearing. This is a major bug. It did not happen until momence did an update. Its been 3 months+ unresolved.
Response from momence.com· Apr 15, 2026
Hi Rosa, I see a few different tickets on your account with recent responses from our support team. If you haven't seen those responses, make sure to open those tickets when you have a chance. We've included some suggestions for how to mitigate what you're seeing on your end. You can always open a new ticket at [email protected] if needed and we’ll make sure this gets the attention it deserves.
Lauren
Posted
great help by the chat. was it a chat bot or a real person, i don't know, but it answered my question today.
Response from momence.com· Apr 15, 2026
Thanks, Lauren! Glad you got the help you needed—whether human or bot, we’ll take that as a win 😊
Hot Tottie S.
Posted
3 months of failures. £1,500 in costs. 20% revenue loss. Still no fix. We migrated to Momence in January 2026. Since day one it has been a catalogue of failures that have cost us money, damaged our reputation, and wasted months of management time. Onboarding failures: - Old booking system left live on our website after migration - Future bookings not properly migrated - Gift cards not migrated — customers couldn't redeem them. Cards purchased after migration also didn't work - Schedulers not split by site as requested — customers turned up at the wrong location, resulting in three negative Google reviews - We were promised we wouldn't need to manage the website transition. We ended up paying £1,500 to external developers to fix Momence's incomplete setup - A training session was missed with no notice. Calls to resolve issues were refused We formally escalated in January. We were passed from James to Matteo (Director of Onboarding). Issues remained unresolved when the onboarding support window closed in February. Booking bug (March 2026): A system bug started booking multiple customers as one person, causing sessions to overbook. We had to refund customers and send mass apology emails. We've had to cap sessions to 1 booking per person as a workaround — costing us roughly 20% of session revenue. When raised urgently, we were told "Engineering is looking into it." Weeks later, still no fix. Chat support do not understand the product and we are forced to go through explaining the situation each time we chase the issue. We are a small business. Every one of these failures hit our customers directly. We chose Momence in good faith based on what we were sold. We would not recommend this platform to other small businesses.
Response from momence.com· Mar 31, 2026
We’re very sorry to hear about your experience — this is not the standard we aim to deliver, especially during something as critical as onboarding and migration. We understand the impact issues like booking errors, gift card failures, and site setup problems can have on your business, and we take that seriously. What you’ve described should have been handled with much more consistency, urgency, and ownership across teams. We’d really appreciate the opportunity to take a fresh, hands-on look at everything you’ve raised and work toward proper resolutions. If you’re open to it, please reach out to us directly so we can escalate this with the appropriate senior teams and ensure you’re getting the support you need.
Leonora
Posted
My questions and concerns were answered and fixed.
Response from momence.com· Mar 31, 2026
Thank you for your review! We’re glad we could get your questions answered and everything sorted for you. If anything else comes up, we’re always here to help.
K.W.
Posted
When the customer service reps are available, they are very considerate and knowledgeable and prompt. If there is a wait time for a customer service reps, it would be helpful if we are informed of a possible wait time.
Response from momence.com· Mar 31, 2026
Thank you for the kind words about our team — it means a lot! We also really appreciate the feedback around wait times. Setting clearer expectations is something we’re actively working on, and your input helps us improve that experience. Thanks again for sharing!
