MolbllyReviews of molblly.com

Response from Molblly· Oct 19, 2023

Hello Customer, We really appreciate you taking the time to provide us with important feedback. Regarding the question you mentioned, if your package is still in transit, you can refuse the package by contacting the logistics company. In this way, the package will be returned to our warehouse along the original route. After receiving the package, we will process a refund or exchange for you. If you have any other questions, you can contact us at any time and we will be happy to assist you.

Response from Molblly· Oct 16, 2023

Hello Me Song, We really appreciate you taking the time to provide us with important feedback. Regarding the question you mentioned, please allow me to explain briefly. We will collect product defect information according to the return process so that we can check the product defect information and assist customers to solve the problem. We can also understand the difficulties and inconveniences you have encountered, but we hope you will trust us. If we collect the information you provide, we will assist you with further operations. However, since we have not received the information you provided, our department cannot successfully verify the difficulties you are facing. I'm very sorry for the inconvenience caused to you. I will submit the difficulties you encountered to our department and strive to create a more convenient way to help customers verify the situation and solve the problem in the future. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products.