Great
527 reviews
MODSERACWHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Modseracw, we specialize in bespoke Seiko modifications, transforming standard Seiko models into one-of-a-kind timepieces that reflect your individual style. With meticulous craftsmanship, premium parts, and a passion for excellence, we deliver a watch that not only stands out but stands the test of time.
MODSERACW (modsera.com) has 527 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
527 approved reviews, newest moderated first
Jordan C.
Posted
The watch came very timely and in great quality!
Response from MODSERACW· Sep 24, 2025
Thank you for the wonderful feedback. We are so glad to hear your watch arrived quickly and met your expectations in quality. Knowing that you are a very happy customer makes our day.
Varun S.
Posted
Ordered the a 3 piece set of Tudeiko Blue, Seitona Blue and the SeikoMaster vintage. Easy ordering process and the team provides timely updates on the order status. The case materials and finishing for each of the products were excellent and the attention to details was evident. Taking off one star for just the straps. They were a bit finicky and the scratch easily. The travel case was a great addition! Overall very satisfied with the purchase!
Response from MODSERACW· Sep 24, 2025
Thank you for sharing such a thoughtful review. We are thrilled to hear you enjoyed the Tudeiko Blue, Seitona Blue, and SeikoMaster vintage set, and that the travel case was a welcome addition. It is great to know the materials and finishing met your expectations. We also appreciate your honest feedback about the straps. We are always looking to improve, and your input will help us refine this aspect for the future. We are so glad you are overall very satisfied with your purchase and we look forward to helping you with your next 3-piece set.
Joe
Posted
Great, good communication on the process No watch yet
Response from MODSERACW· Sep 24, 2025
Thank you for your feedback. We are happy to hear that you found the communication clear and helpful throughout the process. Your watch is on its way, and we will make sure you receive it as quickly as possible. If you need a detailed update on the shipping status, please reach out to us at [[email protected]], and we will gladly provide the latest information. We appreciate your patience and look forward to hearing your thoughts once the watch arrives.
Jared
Posted
Great communication!
Response from MODSERACW· Sep 24, 2025
Thank you for your feedback. We are very glad to hear that you found the communication great throughout the process. We look forward to completing your order and making sure you are just as happy with the watch itself.
John Paul F.
Posted
Great product! Customer service communication could be better.
Response from MODSERACW· Sep 24, 2025
Thank you for your feedback. We are glad to hear that you are happy with the product, and we also appreciate your honesty regarding our customer service communication. We are always working to improve in this area, and your input helps us do better. If you would like to share more details, please reach out to us at [[email protected]] so we can make sure your next experience is smoother.
Paul Z.
Posted
Great website great experience will be buying again
Response from MODSERACW· Sep 24, 2025
Thank you for the great review. We are thrilled to hear you enjoyed the website and had a smooth experience. We cannot wait to serve you again on your next purchase.
Behzad B.
Posted
Good design
Response from MODSERACW· Sep 24, 2025
Thank you for the great review. We are thrilled to hear you enjoyed the website and had a smooth experience. We cannot wait to serve you again on your next purchase.
Cory Kennedy B.
Posted
I placed an order with Modsera thinking it was a U.S.-based company (Florida), but quickly realized the items were shipping from China — something that was not made clear upfront. I attempted to cancel the order before it shipped, but was told refunds aren’t allowed once the order is “processing.” As of today, I still haven’t received the items, and there’s been no meaningful support or resolution from their team. The experience has been frustrating enough that I had to file a dispute with my credit card company — a long and tedious process I wouldn’t wish on anyone. I noticed a number of positive reviews that don’t appear to be from verified purchases, which raises red flags. I’m a real U.S. customer just trying to help others avoid wasting time and money. There are better and more transparent retailers out there — I strongly suggest you find one. Updated 09/25/25 Make sure to thoroughly read their policies before purchasing. This company is not flexible and is entirely process driven. I followed their return policy and requested a refund before ever opening the box. I made it clear I did not want the items and just wanted to move on from a bad experience. But now they are requiring me to open the box and take photos of the watches' condition just to get a return address. I do not want to open the box, because I am concerned they will then accuse me of the watches not being in original condition. It feels like a setup to deny the return. I have never dealt with a company that makes you open a product just to qualify for a return, especially when it is completely unopened and unused. Even after all this, they offered me an 80 dollar credit in exchange for a positive review. I also received fake-looking emails that were supposedly internal messages like final stock or employee discounts, clearly designed to create false urgency or trust. They are not interested in making things right. They hide behind process and avoid real customer support. Buyer beware. Do your research. Don’t trust the overly positive reviews. This has been a frustrating and disappointing experience from the start.
Response from MODSERACW· Sep 24, 2025
Thank you for sharing your experience, and we are truly sorry for the frustration this has caused. Some of our parts and products are shipped directly from our production partners, and we understand this was not made clear enough in your case. That is our mistake, and we appreciate you pointing it out. Regarding cancellation and refunds, you should not be left without either your order or proper support. We would like to resolve this directly with you, so you can either receive your items as quickly as possible, or get a refund if that is your preference. Please contact us at [[email protected]] with your order number, and we will prioritize your case immediately.
