The Moderne GentlemanReviews of modernegentleman.com

One of the large compression cubes ripped when unzipping for the first time.

Got it on time, as described. Love the bag. Used it for two weddings already, and it is holding up well. Flew as carryon, but was recommended for free check in with one flight due to being full.

Zipper on the side kept coming apart. I almost lost my hygiene bag and other clothing during the trip. This would have been disastrous. I would not recommend this bag to anyone.

I ordered my item via priority mail. It’s been over a month and it still hasn’t arrived. I can’t even get any tracking information. I’ve sent several emails to your service department and still haven’t gotten it resolved. I can’t recommend this brand

Customer service is awful. No phone number is available, only through email and website. I am trying to return/ exchange an item ( unused and within the 30 day window) and am being slow walked in the hopes that I’ll give up.

Slow order processing and shipping. Still waiting for return authorization for more than a week. Could take action on shipping and response time for customer service could be benefit with 24 hour response rather than no response. Makes one wonder and certainly makes it a less than favorable experience

I am rating this as a "one star experience" due to the lack of response from your company about a bag quality issue I submitted per your process. Upon packing my bag for the first time, the main zipper down the center fell off the track. It made the bag unusable. This was extremely disappointing since I bought this bag in hopes of using it for a busy work travel schedule in June. At that point, I then submitted a return request on June 10 and received an automatic email from Moderne Gentleman stating that they would provide further instructions to me as soon as they review my request. At the time of this review submission, I am yet to receive further instructions. So I am writing this review in hopes of one, getting a response from Moderne Gentleman about the issue, and two, to get a full refund. I would like to note I was open to the option of exchanging it for a new one but due to your lack of reply, I would like a full refund. The confirmation number is: RMA #9NS7NTAR. With this experience in mind, I caution potential buyers of this product (Moderne Elite | Travel Duffle Bag With Wheels) since it is quite pricy ($299) and has no warranty. The lack of response from Moderne Gentleman is alarming and not respectfully to its buyers. Based on my experience, I would consider another brand if you need a bag of this style and expect prompt customer service.

After ordering and paying for express shipping, my order has not been dispatched post the maximum timeframe for express delivery. Customer service post taking order and funds ordinary. Cannot comment on the quality of the products as they have not been delivered.