Excellent
168 reviews
ModecrazeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide.By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections.Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Modecraze (modecraze.com) has 168 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
168 approved reviews, newest moderated first
customer
Posted
OMGGGGGG! I just received my Manolo Blahnik boots! They are gorgeous! The packaging was perfect! I am obsessed! Customer service was beyond amazing! How did I not know about this site before! Definitely purchase again and recommend to all my friends! Thank you, Liz
Savannah B.
Posted
I’m very surprised not more people know about Modecraze! The whole process was professional, fast and easy! Not to mention great pricing!
R.M.H
Posted
Had a good experience purchasing from this site.
Lenna G.
Posted
My favorite website for authentic luxury bags in a brand new condition at a discounted price. Like how?? And they update their inventory every few weeks!
Mary
Posted
I like my bag, it was what i was expecting. Delivery was not so bad, 3 days i think. Hope to find more of the brands i like.
Lori S.
Posted
Love my bag thanks!
Rafiola S.
Posted
Amazing customer service and purchase.
Richard P.
Posted
Bought a pair of shoes for my wife at nearly $1k. The first time my wife wore them, the back strap detached. It was clearly a manufacturing defect. Contacted Modecraze and was told I had 3 days from the delivery date to report defects. This was a gift and that is a crazy restriction to impose on customers. Horrible service and policies. Do not buy from this company.
Response from Modecraze· Oct 18, 2023
Dear Ricky, We would like to extend our sincere apologies for the inconvenience you have experienced with the purchase of the shoes. We value your feedback and would like to address your concerns. Upon reviewing your case, we have found that the shoes were purchased more than 1 month ago, and during that time, you did not report any issues with the product. It is essential to note that the shoes were shipped to you in impeccable and new condition, as we take great care to deliver high-quality designer products to our valued customers. Unfortunately, since more than a month has elapsed since the purchase and the fact that the shoes have been worn and have sustained damage, we regret to inform you that we cannot accept a return for this particular product. If there is anything else we can do to help or if you have any further questions, please feel free to let us know. Your feedback is valuable to us, and we remain committed to ensuring your satisfaction with our products and services. Thank you for your understanding, and we hope for the opportunity to serve you better in the future.
