MOD LIGHTINGReviews of mod-lighting.com

Home Improvements
2251 Constitution Ave, Olean, New York

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4.0

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202 reviews

MOD LIGHTING4.0Great

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About MOD LIGHTING

Get inspired and elevate your home with our modern light fixtures! Visit us at www.mod-lighting.com

MOD LIGHTING (mod-lighting.com) has 202 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.

Also known as: mod-lighting.com
Website: mod-lighting.com
Category: Home Improvements
Location: Olean, New York
Listed on Rated Honest: 2026

More in Home Improvements, New York

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About MOD LIGHTING

Get inspired and elevate your home with our modern light fixtures! Visit us at www.mod-lighting.com

MOD LIGHTING (mod-lighting.com) has 202 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.

Also known as: mod-lighting.com
Website: mod-lighting.com
Category: Home Improvements
Location: Olean, New York
Listed on Rated Honest: 2026

Tim S.

Posted Jun 12, 2023

Cheap products and costly return practices.

Their products look much better on their website than they do when they finally show up at your door. If you wonder why their products are so inexpensive it's because they are cheaply made. While they offer at 60 day return policy, they do not want you to return their product. I asked for a return on two lights i had purchased that were not what I expected and didn't work out, they gave me an address in China to return them to at my own expense. I pressed them and got an address in Canada. They do not accept returns within the United States, so you're stuck paying out of pocket to ship returns Internationally. Beware of this company. Update with more info since they replied below. Order number was 62956. The first return address I was offered was (note that fedex said the zip code was invalid but later USPS was able to handle it): 488 University Avenue Suite 4307 Toronto, Ontario M5G 0C1 Canada Since it was international and neither the country of sale or country of origin, I pressed and they then offered this address. Return Address for Haylen: Attention To: DENG CHAOQUAN Address: #16 GONGYE 2 ROAD, CAOSAN, GUZHEN TOWN City: Zhong Shan Province: Guang Dong China Postal Code: 528421 Tel: 13318290755 At no point did they offer their New York address as a return address. I assume the New York address is a mailbox they use to appear as a legitimate US company, but do not actually operate out of. Please note they also charge a 10% restocking fee on returns after you have paid international shipping rates to send them back. When I saw the quality of the first two items and the hassle to return them, I attempted to cancel the third light I had bought, since it didn’t show as shipped yet, but I was told it couldn’t be cancelled. I don’t use that light either in my house as I found a much nicer product for the room at a local retailer for half the price. Beware. Update July 2023: A representative of Mod Lighting reached out to me in June after I posted this review. They offered to refund the second light I purchased. They followed through with the refund, so now I'm only out the international shipping charges I paid to return two of the lights to Toronto. While I'm happy to receive the refund for the light I kept and never returned (it wasn't worth the hassle), I'll note that it took posting this review to get real service from the company. I still think this is a foreign company attempting to appear as a US brand. I think it's also worth mentioning that following the refund, they would call 3-4 times in a row on a weekly basis to make sure I was going to update this review, it was a bit much considering I had family in town and then got sick. Updating review from 1 star to 2 stars.

Response from MOD LIGHTING· Jun 16, 2023

Hi Tim, Thank you for the update and for providing more information to us. Upon further checking, you placed your order on May 18, 2022, provided the return tracking number on June 27, 2022, and we processed your refund on July 13, 2022, for the returned items. We are constantly improving and looking for new ways to help our customers and make returns as easy as possible so we move our return warehouse from Canada to New York. Please note, as per our Refund Policy, MOD Lighting reserves the right to charge a restocking/refurbishing fee of 10% on certain items. We value you as our customer and your satisfaction is our top priority. One of our Senior Customer Care Specialists will contact you to help resolve this issue. Please check your email, you may want to check also your Spam/Junk Folder as sometimes our emails get caught up there. Thank you for your patience and business with us. - Team MOD