Excellent
5,712 reviews
MobileHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Hazel K.
Posted
Getting the system and using it has been very user friendly. No problems with billing. Easy to test.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Scott R.
Posted
good customer service
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Anthony
Posted
Great customer service, professional and courteous.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Lydia B.
Posted
Mobile help has save my life several times. I went into kidney failure and could not even stand up. I pressed my watch and within minutes Livonia EMS was at my house taking cared of me. They transferred me to the hospital and I was administered.EMS stayed with me until they knew I was taken care of. I am grateful for Mobile Help.
Response from MobileHelp· Sep 22, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
Elizabeth M.
Posted
I needed an ambulance one Friday night. I pressed my mobile help button. They were very responsive and called an ambulance immediately. Then called my son to let him know what was happening.
Response from MobileHelp· Sep 22, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
Nancy G.
Posted
I was out grocery shopping when the alarm went off while I was packing my groceries but EMT'S never showed up at the grocery store. Instead they were sent to my apartment. I never leave my apartment without taking the Long-range Mobile Help Device with me. Can't remember exact date.
Response from MobileHelp· Sep 22, 2023
We received your review and we apologize for the issues you experienced during this incident. We are happy to know it was only a false alarm. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to look into this with you and ensure it does not happen again. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Jacqueline D.
Posted
You have been quickly responsive when I accidently triggered the monitor. I appreciate that. Each time I have spoken with your folks you have been kind, courteous, and helpful. I appreciate that! Sorry, I cannot remember date.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
DON H.
Posted
Always on "top" of things, so far, very happy with your service. Don
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
