Excellent
5,712 reviews
MobileHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Debbi F.
Posted
So far the unit is working well and we are happy with it
Response from MobileHelp· Nov 4, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Diana
Posted
Ben was very informative and patient with my questions. He explained the necklace and the ease of starting.
Response from MobileHelp· Nov 7, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Sherry K.
Posted
Mark was ABSOLUTELY WONDERFUL!!!!! My sister Judy and I called to find out about Mobile Help as part of "interviewing" several providers in a search for a medical alert pendant. Mark explained in detail how the Mobile Help pendant worked, all the pricing plans, and other features that were important to learn about. He answered multiple questions for us and then answered more for me an hour later when I called him back. We liked him so much that we asked specifically to be transferred to him when we had decided on Mobile Help as our provider. Once again, he was thorough in explaining the set up process and efficient in getting us signed up. In addition to being technically competent, he has a very pleasing personality and we enjoyed talking with him. Judy and I had investigated other providers, but Mark "wow'ed" us! Of course, we were impressed with the pendant, but his knowledge and personality went a long way in helping us decide. It was Mobile Help, hands down, because of Mark!!! Please note that I had no intention of going with Mobile Help since I have had a medical alert pendant with another provider for many years. Granted, Mobile Help is a bit cheaper, but MARK'S SUPERIOR CUSTOMER SERVICE really convinced me that I needed to sign on with Mobile Help also! So here I am - one of your new customers along with my sister Judy! Thank you! I look forward to being a client with you for many years to come. MARK IS THE BEST! He is a terrific example of the perfect client advocate! Sherry Kellett
Response from MobileHelp· Nov 7, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Ciara A.
Posted
It works good
Response from MobileHelp· Nov 7, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
customer
Posted
Steward touched all the bases! Good Job, Made my experience personal.
Response from MobileHelp· Nov 4, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Sharon D.
Posted
Samuel was who I talked too. He was very nice and took the time to answer questions. He made sure I understood everything.
Response from MobileHelp· Nov 4, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
customer
Posted
I was able to understand the customer service rep very well. He was very detailed and answered all of my questions in a timely fashion.
Response from MobileHelp· Nov 4, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Jennean D.
Posted
I paid for an extra charger and it needs to get here before I leave! I called a few days ago and they said it would be 3 days. It has never arrived. I called again just now and the kid hung up on me.
Response from MobileHelp· Nov 4, 2023
Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience you have experienced. Our Technical Support team will be contacting you for further assistance with resolving any issues. You can also reach us directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
