Excellent
5,712 reviews
MobileHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Leanora O.
Posted
Never used product before, getting this for my wife. She medically needs this. I was impressed with how the representative explained the use of the device.
Response from MobileHelp· Nov 19, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Isabel K.
Posted
I ordered and paid for a medical alert necklace on Nov. 10,2023. I made payment with my credit card. I was told I would be hearing from UPS or FedX to be able to track it and it should arrive the next Tuesday or Wednesday. So far no alert and no one has called an explanation.
Response from MobileHelp· Nov 20, 2023
We received your review, and we apologize for the delay with your order. At MobileHelp, we pride ourselves in providing a great experience to all of our customers. We are happy to have been able to reach you on the phone and resolve this issue. Please do not hesitate to contact us should you have any additional questions or concerns. You can reach us at 877-827-6207. Thank you for being part of the MobileHelp family!
customer
Posted
Matthew was very professional and answered every question I had for him with ease.
Response from MobileHelp· Nov 19, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
useful,things
Posted
Very understanding and helpful to make my decision easier Randall customer service man rated 10 Stars thank you Randall
Response from MobileHelp· Nov 19, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Barry M.
Posted
Associates are very knowledgeable and friendly.
Response from MobileHelp· Nov 19, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Jeffrey D.
Posted
Sales person was helpful & patient - explained this well
Response from MobileHelp· Nov 19, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Rocio
Posted
The specific services, so far has been good. A big growing edge is having more clarity and integrity in informing the potential/new client about that if referred by someone their name of the referring person should be given. The same care and detail given to initiate the process should be given as information needs to be given at the begging of the service otherwise the offered credit is not given to the referring person. It's disappointing as I mobilehelp was recommended and referred by a dear friend whose mother uses this service. I do not feel comfortable with this fact.
Response from MobileHelp· Nov 20, 2023
We received your review, and we apologize for any issues you have experienced at the time of the order. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence. You can reply to this message privately with your phone number and we would be happy to give the referrer the referral bonus. You can also reach us directly by dialing 800-800-1710.
D C.
Posted
Randall was very helpful and explained everything very well. We have peace of mind knowing we will have this alert system when and if needed.
Response from MobileHelp· Nov 19, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
