Excellent
5,712 reviews
MobileHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
customer
Posted
Easy to work with, very concise info and made process easy
Response from MobileHelp· Nov 22, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Tami W.
Posted
I spoke to 3 persons at your company when deciding to order from Mobile Help. All 3 were very warm, personable, and very helpful. The first agent went out of her way to make sure I understood and had all the info to make my choice. Thank you.
Response from MobileHelp· Nov 22, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
custoChester G.
Posted
rep who sold me device informative, polite and very helpful
Response from MobileHelp· Nov 22, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Christine
Posted
Representative Aaron made the process so easy and simple; called me back when I was ready to sign-up; thank you so much!! HAPPY THANKSGIVING!!
Response from MobileHelp· Nov 22, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Cindy E.
Posted
Matthew was very helpful explaining the process.
Response from MobileHelp· Nov 22, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Cheryl
Posted
The app and online account seems to keep locking out the ID number and I have to call to reset all the time. I also wish the system would allow a quick connect to the map and map alerts.
Response from MobileHelp· Nov 24, 2023
We value your feedback and apologize for any inconvenience you have experienced. We are actively working to improve our processes for a better user experience. If you continue to experience any difficulties, please do not hesitate to contact our Technical Support team at 877-827-6207 and a representative will always be happy to help.
customer
Posted
Customer Service was wonderful and very helpful! Answered all my questions.
Response from MobileHelp· Nov 22, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Colleen M.
Posted
The great customer service made me feel comfortable.
Response from MobileHelp· Nov 22, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
